We are looking for a Service & Projects Administrator to support our Service and Projects teams, ensuring the smooth coordination of engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities.
This is a varied role ideal for someone who enjoys working in a fast-paced environment, staying organised, and delivering excellent customer service.
What you'll do
Coordinate service calls, engineer schedules, and customer appointments
Support project administration and maintain project documentation
Raise purchase orders and coordinate materials and deliveries
Assist with customer invoicing and contract administration
Schedule planned preventative maintenance visits (PPMs)
Maintain accurate records and provide administrative support across the business
Liaise with customers, suppliers, engineers, and internal teams
What we're looking for
Must-Have
Previous experience in an administration or coordination role
Strong organisational and planning skills
Excellent communication and customer service skills
Ability to manage multiple priorities and meet deadlines
Good attention to detail and accuracy
Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
Nice-to-Have
Experience in a service, engineering, facilities management, fire, security, or construction environment
Experience with CRM or service management systems
Knowledge of service contracts or preventative maintenance scheduling
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What we offer
Competitive Salary: Reflecting your skills and experience
Lucrative Bonus: Very achievable target based bonus scheme
Generous Leave: 25 days annual leave (pro-rated in hours)
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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