The ideal candidate will be a proven operational leader with a track record of delivering profitability, developing high-performing teams, and driving business growth within technically complex environments.
What We Can Offer
Competitive salary
Bonus incentive
Company vehicle
Single cover private medical insurance
25 days paid holidays + BH and sick pay.
Comprehensive benefits package including 7% match pension, free life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative ethos
Career development through various career ladders
Key Responsibilities
Business & Financial Leadership
Own the UK HVAC Service P&L, delivering revenue, margin, and cash flow targets.
Develop annual operating plans and forecasts aligned to business objectives.
Drive productivity, cost control, service efficiency, and profitability.
Maximise service contract performance and improve working capital through effective invoicing, collections, and inventory management.
Operational Leadership
Lead and develop service operations across Aberdeen and Basildon.
Ensure effective deployment of engineering resources to deliver outstanding customer service.
Implement best practices to improve responsiveness, quality, and operational efficiency.
Maintain the highest standards of health, safety, quality, and regulatory compliance.
Growth & Strategy
Partner with Sales Leadership to deliver sustainable business growth.
Identify and pursue opportunities across the Oil & Gas, Commercial Marine, and Naval/Defence sectors.
Drive service contract renewals, upgrades, lifecycle agreements, and aftermarket opportunities.
Support the development of new service offerings and strategic market initiatives.
Customer Management
Build strong relationships with key customers, shipowners, operators, EPC contractors, consultants, and defence stakeholders.
Act as the senior escalation point for customer issues.
Ensure consistently high levels of customer satisfaction and retention.
Represent the business at customer meetings, strategic reviews, and industry events.
People Leadership
Lead, coach, and develop a high-performing service organisation.
Foster a culture of safety, accountability, continuous improvement, and customer excellence.
Support recruitment, succession planning, and employee development.
Promote collaboration across operations, sales, engineering, and support teams.
Health, Safety & Compliance
Champion a safety-first culture across all service activities.
Ensure compliance with company policies, customer requirements, and industry regulations.
Lead investigations and corrective actions relating to safety, quality, and operational incidents.
Drive continuous improvement in health, safety, and environmental performance.
What we look for
Essential Experience
Proven experience leading HVAC service operations within industrial, marine, offshore, defence, or similar sectors.
Strong commercial background with P&L ownership and a track record of growing revenue and profitability.
Experience managing multi-site operations and remote teams.
Success building strategic customer relationships and driving service growth.
Strong people leadership with a focus on team development and performance.
Knowledge & Skills
Strong understanding of HVAC service operations and aftermarket service models.
Knowledge of the Oil & Gas, Commercial Marine, and/or Defence sectors.
Commercial, financial planning, and business management expertise.
Excellent communication, negotiation, and stakeholder management skills.
Strong problem-solving skills with the ability to drive continuous improvement.
Qualifications
Degree in Engineering, Business Management, or a related discipline preferred.
Professional management qualification desirable.
Health & Safety certification advantageous.
Full UK driving licence.
If you have the commercial, operational, and leadership experience to drive a successful HVAC service business, we'd love to hear from you. Apply today and discover how Johnson Controls can support the next stage of your career.
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