How you will do it
Customer Order Flow & Booking Coordination
Coordinate the customer order process from receipt of customer purchase orders and contracts through Sales-to-Operations turnover and final job booking.
Maintain visibility of order status, ownership, next actions, blockers, and aging items to support timely progression through the process.
Ensure required contract reviews, approvals, customer and site setup activities, Salesforce data, Selection Navigator (SelNav) information, and project documentation are complete prior to downstream handoffs.
Coordinate Sales-to-Operations turnover activities and confirm turnover acceptance before jobs proceed to booking.
Support booking readiness by issuing required handoff documentation and coordinating resolution of open items, holds, and missing information.
Escalate aging work items and recurring process issues to appropriate stakeholders.
Sales Operations & Administrative Support
Maintain accurate opportunity, account, contact, bid calendar, and sales activity records within designated business systems.
Prepare sales communications, presentations, meeting materials, and follow-up documentation.
Support account setup, opportunity management, pipeline activities, and other branch sales processes.
Respond to routine customer inquiries and route commercial or technical questions to the appropriate resource.
Reporting, Analytics & Forecasting
Compile, validate, and analyze sales, pipeline, forecast, and booking data from approved systems and sources.
Prepare recurring reports, dashboards, and business summaries to support Sales and Branch leadership.
Identify data discrepancies, aging items, unusual variances, and opportunities requiring follow-up.
Coordinate forecasting activities, including data collection, reporting cadence, review meetings, and action tracking.
Maintain consistency of reporting, data definitions, and version control for recurring business metrics.
Event & Marketing Coordination
Coordinate customer events, Lunch & Learns, trade shows, branch meetings, and marketing activities.
Manage invitations, registrations, presenters, facilities, catering, communications, event materials, and vendor coordination.
Track attendance, event costs, feedback, and post-event follow-up activities.
Continuous Improvement
Monitor process performance metrics including cycle times, booking timeliness, open-item aging, and process quality.
Participate in process improvement activities and recommend enhancements to standard work, training materials, reporting, and automation.
Maintain confidentiality of customer, contract, and company information while adhering to company policies and procedures.
What we look for
Required
Associate degree or equivalent work experience.
Experience in sales coordination, sales operations, customer operations, order processing, project administration, or a related support role.
Strong organizational skills with exceptional attention to detail and follow-through.
Demonstrated ability to analyze data and communicate effectively.
Proficiency with Microsoft Excel, Outlook, Word, and Teams.
Experience working with CRM systems.
Ability to manage multiple priorities and collaborate effectively across cross-functional teams.
Strong verbal and written communication skills.
Preferred
Experience with Salesforce, Selection Navigator (SelNav), ERP systems, booking platforms, or reporting tools.
Experience supporting forecasting, pipeline management, business reporting, and operational reviews.
Experience coordinating customer-facing events, trade shows, or marketing activities.
Knowledge of contract review, customer setup, project turnover, and order booking processes.
Experience in HVAC, Controls, Building Solutions, construction, or project-based sales environments.
Continuous improvement, process management, or standard work experience.
HIRING HOURLY RANGE: $23.84 - 35.76 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
