How You Will Do It
Lead, coach, develop, and support Quality Inspectors and Quality Leads.
Ensure Quality Inspectors and Quality Leads are properly trained, qualified, and provided ongoing coaching and development opportunities.
Manage daily quality operations, staffing assignments, coverage plans, and departmental priorities.
Ensure product inspections are completed in accordance with approved procedures, specifications, and acceptance criteria.
Lead nonconformance identification, containment, escalation, and resolution activities while coordinating cross-functional support as required.
Partner with Manufacturing, Engineering, Product Management, Purchasing, and Operations to resolve quality concerns.
Monitor quality trends, defect data, Internal DPU performance, and recurring issues to identify opportunities for improvement.
Support implementation of quality gates, inspection plans, standardized work instructions, and process controls.
Ensure corrective actions are completed effectively and verified for sustained improvement.
Validate the effectiveness of corrective and preventive actions through Process Audits, Layered Process Audits (LPAs), data analysis, and follow-up verification activities.
Facilitate communication between shifts and maintain visibility of quality-related issues.
Support customer audits, internal audits, and quality investigations.
Promote compliance with company policies, customer requirements, and quality management system requirements.
Support new product introductions and manufacturing process changes.
Ensure all work is performed in accordance with company safety standards and regulatory requirements.
Track and report quality performance metrics, including Internal DPU, defects, nonconformances, escapes, rework, inspection effectiveness, audit findings, and quality gate performance.
Lead daily review of Internal DPU trends by production line, value stream, product family, and manufacturing tier to prioritize improvement actions.
Coordinate with Purchasing and suppliers to support containment activities, incoming quality concerns, supplier corrective actions, and material quality improvement initiatives.
Maintain ownership of manufacturing quality gate execution and ensure inspection requirements are consistently applied across operations.
Perform other duties as required.
What We Look For
5+ years of quality or manufacturing experience.
Previous leadership or supervisory experience.
Strong understanding of manufacturing processes and quality controls.
Experience with nonconformance management, root cause analysis, and corrective action processes.
Strong communication and conflict resolution skills.
Ability to lead cross-functional teams.
Working knowledge of Lean Manufacturing and continuous improvement principles.
Proficiency with Microsoft Office and quality reporting systems.
Key Areas of Ownership
Quality Inspectors & Leads
Product Quality
Manufacturing Quality
Incoming, In-Process & Final Inspection
Nonconformance Management
Containment & Escalations
Quality Gates
Corrective Actions
Continuous Improvement
Quality Performance Metrics
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
