Develop and execute the plant quality strategy aligned with business goals and customer requirements.
Establish annual quality objectives, resource plans, and performance expectations to drive operational excellence.
Quality Management System & Compliance
Maintain and continuously improve the site's Quality Management System (QMS).
Ensure compliance with customer, regulatory, certification, and internal quality requirements.
Lead internal, customer, and certification audits, ensuring audit readiness and timely closure of findings.
Oversee document control, corrective and preventive actions, calibration systems, traceability, nonconforming material processes, and record retention.
Manufacturing Quality & Process Control
Establish and sustain quality controls across receiving, fabrication, assembly, testing, final inspection, packaging, and shipping processes.
Ensure critical-to-quality characteristics, inspection standards, control plans, reaction plans, and error-proofing methods are effectively implemented and maintained.
Drive process capability improvements and adherence to quality standards throughout production.
Customer Quality & Escalation Management
Lead containment activities, risk assessments, root cause investigations, corrective actions, and customer communications related to quality issues.
Manage customer complaints, field failures, warranty concerns, and quality escapes to ensure timely and effective resolution.
Provide clear and fact-based communication to customers and leadership during escalations.
Continuous Improvement & Problem Solving
Drive structured problem-solving initiatives utilizing methodologies such as 8D, DMAIC, A3, 5 Whys, Fishbone Analysis, and Statistical Process Control.
Utilize quality and operational data to identify recurring issues and implement sustainable corrective actions.
Promote a culture of continuous improvement across the organization.
Quality Performance Management
Own plant quality performance metrics and reporting processes.
Analyze and improve key performance indicators including FPY, RTY, DPU, Scrap, Rework, Cost of Poor Quality (CoPQ), Warranty Performance, Customer Defects, Audit Findings, and Corrective Action Closure Rates.
Develop recovery plans and improvement strategies when performance falls below targets.
Supplier Quality & Incoming Quality
Partner with Supplier Quality and Supply Chain teams to proactively manage supplier-related risks.
Support supplier corrective actions and containment activities.
Improve incoming inspection processes and supplier quality performance.
New Product Introduction & Change Management
Represent Quality in APQP and New Product Introduction (NPI) activities.
Lead quality planning activities including PFMEA reviews, Control Plans, Measurement System Analysis (MSA), and Process Capability Studies.
Ensure manufacturing readiness and robust quality controls for new product launches and process changes.
People Leadership & Capability Development
Lead, coach, and develop the plant Quality team.
Establish clear roles, responsibilities, performance expectations, and development plans.
Build quality capabilities across the organization and foster accountability for quality at all levels.
Governance & Business Partnership
Provide transparent quality reporting to plant and regional leadership.
Participate in operational, staffing, launch, and capital investment decisions where product quality or customer risk may be impacted.
Exercise authority to stop production or shipments when quality requirements are not met.
Required Qualifications
Bachelor's Degree in Engineering, Manufacturing, Quality, Industrial Engineering, or a related technical discipline.
7 years of experience in Manufacturing Quality, Quality Systems, Quality Engineering, or Quality Leadership roles within a manufacturing environment.
Previous experience leading Quality teams and driving site-level quality performance.
Strong knowledge of Quality Management Systems, audits, corrective actions, process controls, root cause analysis, and customer quality management.
Working knowledge of APQP, PFMEA, Control Plans, Measurement Systems Analysis (MSA), Statistical Process Control (SPC), and Process Capability methodologies.
Proven ability to lead cross-functional teams and influence decision-making across all organizational levels.
Strong analytical, problem-solving, and decision-making skills.
Advanced English communication skills, both written and verbal
Availability to travel to Reynosa and Matamoros as required.
Preferred Qualifications
Master's Degree in Engineering, Operations, Business Administration, Quality, or a related field.
ASQ Certifications such as Certified Manager of Quality/Organizational Excellence (CMQ/OE) or Certified Quality Engineer (CQE).
Lean Six Sigma Black Belt certification or equivalent.
Experience in fire detection and fire alarm systems, life safety products, electronic assemblies (PCBAs), embedded systems, or other complex manufacturing environments with strong focus on quality, reliability, and regulatory compliance.
Experience supporting ISO 9001 compliance and regulatory/certification requirements.
Demonstrated success leading customer escalations, quality turnaround initiatives, product launches, and audit remediation efforts.
What do we offer?
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
