Provide software installation, configuration, and troubleshooting support.
Perform endpoint vulnerability remediation in alignment with security standards.
Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
Deliver Tech Hut / walk-up IT support services.
Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
Provide local infrastructure support for servers, network equipment, and VOIP systems.
Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
Perform local mobile device administration.
Support IT procurement processes for hardware and related services.
Manage access permissions including network share access.
Ensure local IT security compliance including communications room setup, maintenance, and access control.
Assist compliance and audit teams with required IT audit activities.
Provide satellite office IT support, including travel as required.
Manage and coordinate IT vendors at the site or regional level.
Hours of support will vary
Service Delivery Expectations
Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset
Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.
HIRING SALARY RANGE: $85,000-110,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
