How you will do it
Solution Design, Implementation & Deployment
Pre Sales engagement with client along with Sales team for Designing the solution to provide all required KPI’s by client.
Coordinating with Subcon for best quote and installation planning and supporting Subcon team to find suitable Subcon in unrepresented areas.
Install, configure, and commission ShopperTrak traffic counting and retail analytics solutions.
Conduct site surveys and assess infrastructure readiness including network, power, mounting locations, and connectivity requirements.
Deploy and configure
ShopperTrak Vision sensors
Traffic counting devices
Occupancy monitoring solutions
Validate sensor performance, counting accuracy, and data quality.
Execute User Acceptance Testing (UAT) and customer sign-off procedures.
Coordinate implementation activities with retailers, contractors, IT teams, and project managers.
Ensure deployments meet project timelines, quality standards, and customer expectations.
Technical Support & Operations
Provide Level 2 and Level 3 support for ShopperTrak hardware and software solutions.
Troubleshoot
Sensor communication issues
Network connectivity failures
Analytics data synchronization problems
Perform root cause analysis and implement corrective actions.
Monitor system health and proactively address performance issues.
Manage incidents, service requests, and escalations according to SLA commitments.
Coordinate with global engineering and product support teams for complex issues.
Ensuring PO to Subcon is issued on time to meet SLA committed to clients.
Documentation & Compliance
Create and maintain
Solution Design including markup plans wherever required.
Installation guides
Technical runbooks
Site documentation
Network diagrams
Support procedures
Knowledge base articles
Maintain deployment records and configuration management documentation.
Ensure all Implementation and Services reports are available for submitting to client for timely recognizing the revenue.
Ensure compliance with customer security and data privacy requirements.
What we look for
Education
Bachelor's Degree/Diploma in Computer Science, Information Technology, Electronics Engineering, Telecommunications, or related discipline.
Experience
3-7 years of experience in
Retail technology deployments
Field implementation
Technical support
Systems integration
IoT or analytics solutions
Technical Skills
Networking
TCP/IP
DNS
DHCP
VPN
Firewall fundamentals
LAN/WAN troubleshooting
Operating Systems
Windows
Linux fundamentals – will be added advantage
Tools
ServiceNow/Remedy
Jira
Power BI
Excel (Advanced)
Remote support tools
Preferred Experience
Solution deployment and support.
Retail implementation projects.
Traffic counting and occupancy monitoring technologies.
Sensormatic Solutions ecosystem knowledge.
Multi-site retail rollout experience.
Supporting large retail brands.
Experience working with supermarkets, fashion retailers, department stores, specialty retail, and shopping malls.
Key Competencies
Advanced troubleshooting and root cause analysis
Customer-facing communication skills
Project coordination
Technical documentation
Stakeholder management
Strong attention to detail
Ability to work independently in field environments
Success Metrics
On-time implementation delivery (>95%)
Customer acceptance and sign-off success rate
SLA compliance for incident resolution
System uptime and device availability
Traffic count accuracy targets
Customer Satisfaction (CSAT) scores
Reduction in recurring incidents
Successful customer training and onboarding completion
What we offer
We offer a challenging and exciting position as part of a global, multi-industrial corporation. Joining us provides a stimulating work environment, career development opportunities, and the chance to make a significant impact on society.
Diversity & Inclusion
Our dedication to diversity and inclusion stems from our core values. We lead with integrity and aim for a future aligned with our customers' vision for success. Our culture fosters engagement, innovation, and collaboration, ensuring every employee contributes to our collective mission.
