Escalation Management – Initiate and coordinate quality escalation according to BOSCH escalation standards whenever product quality, customer satisfaction, or production stability is at risk.
Production Process Support – Work closely with Manufacturing, Production, Logistics, and Engineering teams to ensure quality issues are resolved quickly while maintaining safe and stable production.
Problem Solving & Root Cause Analysis – Lead structured problem-solving activities (8D, QRQC, A3, 5 Why, Ishikawa) and ensure sustainable corrective and preventive actions.
Containment & Customer Protection – Define, implement, and verify effective containment actions to prevent non-conforming products from reaching customers.
Process Verification – Perform shopfloor quality verification through Layered Process Confirmation (LPC), process audits, Gemba activities, and compliance checks to ensure adherence to BOSCH Quality Standards.
Quality Decision Making – Support disposition decisions for non-conforming materials in coordination with MRB and cross-functional teams.
Quality KPI Monitoring – Monitor daily quality performance, identify risks, analyze trends, and initiate improvement actions to reduce COPQ.
Continuous Improvement – Identify process improvement opportunities and support implementation of BOSCH Quality initiatives to improve process capability, standardization, and operational excellence.
Documentation & Reporting – Maintain accurate documentation of quality incidents, containment activities, investigations, deviations, and corrective actions.
Communication & Shift Handover – Ensure effective communication between shifts, documenting open quality issues, risks, and action plans to maintain operational continuity.
Key Responsibilities
Protect the customer through rapid and effective quality response.
Ensure production continuity while maintaining BOSCH Quality Standards.
Drive structured escalation and timely decision-making.
Lead containment and root cause investigations.
Support manufacturing with real-time quality decisions.
Improve process stability and reduce COPQ.
Strengthen shopfloor quality culture through Gemba, LPC, and audits.
Ensure effective communication between production shifts.
What We Look For
Bachelor's degree in Engineering or a related technical field.
Minimum of 3 years of manufacturing quality or production engineering experience.
Experience leading structured problem-solving activities (A3, 8D, DMAIC, 5 Why).
Experience with Quality Management Systems (ISO 9001:2015).
Knowledge of Quality Core Tools (Control Plan, PFMEA, SPC, MSA).
Experience with Layered Process Confirmation (LPC), process audits, and shopfloor quality systems is preferred.
Proficiency in Microsoft Office 365; Power BI knowledge is an advantage.
HVAC manufacturing experience is highly preferred.
Soft Skills
Strong communication and interpersonal skills with the ability to influence cross-functional teams.
Strong shopfloor leadership with the ability to make timely decisions in a fast-paced manufacturing environment.
Hands-on and solution-oriented mindset with a strong sense of ownership and accountability.
Ability to manage multiple priorities, respond effectively under pressure, and maintain production continuity.
Strong analytical thinking and root-cause problem-solving capabilities.
Ability to drive quality escalation, facilitate decision-making, and build alignment across Manufacturing, Engineering, Logistics, and Supply Chain.
Passion for continuous improvement and developing a strong quality culture.
Demonstrated ability to lead by influence, coach production teams, and drive sustainable process improvements through collaboration and data-driven decision-making.
Equal Opportunity Employer, including disability / veterans
Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
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