Conduct ride-alongs to review productivity, reinforce safety expectations, and assess technician performance and capability.
Support hiring decisions, employee development, and performance improvement actions as needed.
Ensure employees follow corporate safety programs, complete required safety training, and understand company policies and processes.
Complete workplace accident investigations as required and identify hazards or safety concerns that need corrective action.
Follow all applicable federal, state, and local laws, as well as company policies and procedures.
How You Will Do It
Own outcomes with accountability, safety, and integrity by setting clear expectations, following through on commitments, and keeping the team aligned on service, compliance, and customer commitments.
Stay close to the work and focus on what matters by spending time with your field and office teams, understanding customer needs firsthand, and removing obstacles that slow service delivery.
Improve every day by using ride-along, performance results, and customer feedback to coach the team, solve problems early, and make practical improvements.
Win as one team by building trust across technicians, sales, inspections, and administration, and by using collaboration and diverse perspectives to support better decisions.
Use clear communication and consistent follow-up to keep customers informed and help the team respond quickly to service and collection concerns.
Qualifications
Bachelor's degree in business, engineering, or a related discipline, or equivalent experience.
5-10 years of experience in an integrated systems sales/service environment, including time in a supervisory role.
Ability to pass a pre-employment background screening and drug test.
Valid driver's license and a driving record that meets company requirements.
Nice to Have
Strong, positive leadership skills with an action-oriented approach.
Strong understanding of P&L components and how they work together.
Proficiency with MS Office and online systems.
Knowledge of Oracle.
Demonstrated management and leadership skills, including training, team building, presentation, negotiation, and administration.
Effective interaction with customers and cross-functional partners.
Why Join Us
This is an opportunity to lead an important service operation, shape team performance, and make a direct impact on customer satisfaction, revenue, safety, and operational results. Johnson Controls offers a competitive bonus plan and a competitive benefits package. The hiring salary range for this role is $103,100-$130,000, with pay determined by education, experience, knowledge, skills, abilities, internal equity, and market data.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
