In this role, you will take full ownership of all engineering service activities, planned and preventative maintenance, and responding to technical call-outs. A key part of your role will be ensuring smooth coordination between internal teams and customers, maintaining excellent communication throughout, and ensuring accurate paperwork and billing records are kept.
As an integral member of the Services and Maintenance Team, your ability to work proactively, independently, and as part of a wider team is critical. You will support the team by offering your expertise when responding to technical faults, while working closely with both new and existing customers to maintain, optimize, and enhance their systems. Additionally, you will be required to participate in the on-call rota to provide 24/7 engineering support.
How You Will Do It
Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
Manage system maintenance tasks and monitor all installed systems and infrastructure.
Ensure that solutions and services meet or exceed customer expectations.
Complete all project and service-related documentation to meet business timelines and operational standards.
Adhere to Johnson Controls’ procedures and Health & Safety policies.
What We’re Looking For
Strong experience in integrated enterprise-level systems, including
CCTV
Intruder Alarm Systems
Perimeter Detection
Access Control
Video Intercom Systems
Hands-on experience with technologies such as
Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.
Experience with high-end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
Excellent communication skills, both internally and externally with customers.
Self-driven, enthusiastic, and able to work independently.
Professional demeanor and customer-centric approach.
Capabilities
Willing to travel and spend time away from home.
Self-motivated with a positive, customer-focused attitude.
Proven ability to deliver high-quality customer engineering services.
Reliable and capable of working both autonomously and as part of a team.
Must be able to achieve and maintain government-level SC clearance.
At Johnson Controls, we offer you a challenging and dynamic environment where you can grow your expertise and contribute to a world-leading organization. Join us in shaping the future of engineering services and delivering innovative solutions that create a safer, smarter, and more sustainable world.
Apply now to become part of our team!
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