Coordinate with internal operations, project management, sales, and finance teams to ensure invoices are accurately supported by required documentation.
Research, identify, and resolve billing discrepancies, deductions, short payments, disputed invoices, and customer inquiries.
Process credits, rebills, billing adjustments, and account corrections as required.
Maintain accurate customer account records within company financial, ERP, and billing systems.
Partner with customers to resolve payment issues while maintaining positive and professional business relationships.
Prepare aging reports, collection summaries, and accounts receivable metrics for management review.
Support cash application and account reconciliation activities to ensure payment accuracy.
Escalate delinquent accounts, collection concerns, and financial risks to leadership when appropriate.
Assist with month-end, quarter-end, and year-end financial close activities related to billing and receivables.
Identify process improvement opportunities to enhance billing accuracy, collection effectiveness, and customer satisfaction.
Other Tasks as Needed by the Business
Assist with customer account setup, maintenance, and system updates.
Support contract review activities related to billing requirements and invoicing compliance.
Maintain documentation supporting audits, customer requests, and financial reporting requirements.
Cross-train with administrative, operational, and finance functions to provide business continuity.
Support special projects, reporting requests, and strategic initiatives as assigned by management.
How You Will Do It
Communicate effectively with internal and external customers through telephone, email, and company systems.
Collaborate with sales, operations, project teams, and finance personnel to ensure accurate and timely invoicing.
Develop strong working relationships with customers to facilitate prompt payment and effective issue resolution.
Utilize financial systems and reporting tools to track billing activities, receivables, and collection performance.
Maintain a high level of organization and attention to detail while managing multiple priorities and deadlines.
Demonstrate professionalism, accountability, and customer focus in all interactions.
What We Look For
Required
High School Diploma or equivalent.
Minimum of 2 years of experience in billing, accounts receivable, collections, accounting support, or customer financial services.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.
Strong written and verbal communication skills.
Ability to analyze information, solve problems, and manage competing priorities.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Preferred
Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.
Experience with ERP, invoicing, or financial management systems.
Knowledge of commercial and government contract billing practices.
Experience managing high-volume customer portfolios and collections activities.
Familiarity with financial reporting, account reconciliations, and revenue cycle management.
Key Performance Indicators (KPIs)
Accounts Receivable Aging Performance
Days Sales Outstanding (DSO)
Invoice Accuracy Rate
On-Time Billing Percentage
Collection Effectiveness Index (CEI)
Dispute Resolution Cycle Time
Cash Collection Performance Against Targets
Customer Satisfaction and Responsiveness Metrics
HIRING HOURLY RANGE: $27 - $37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
