Develop and maintain strong customer relationships to support customer retention and identify service opportunities.
Promote and maintain a strong safety culture across all work sites, including contractors and third-party personnel
Participate in an after-hours standby and emergency response roster as required
Perform all service activities in compliance with company safety policies, customer requirements, and local regulations
Conduct risk assessments and implement safe work practices before commencing work
Generate accurate and timely service reports, including findings, corrective actions, recommendations, and follow-up requirements
Utilize digital service management systems, mobile applications, and reporting tools to document service activities
Investigate equipment failures and support root-cause analysis to improve reliability and customer uptime
Support senior engineers in providing technical recommendations to customers regarding equipment reliability, performance, and maintenance requirements.
Willingness to travel to customer sites across Singapore and occasionally within the region when required
Perform other duties and responsibilities assigned by management consistent with the role
What we look for
Basic understanding of refrigeration, HVAC, or mechanical systems
Basic knowledge of screw, centrifugal, and reciprocating compressors
Basic electrical and controls knowledge
ASHRAE standards (preferred)
Refrigerant handling and safe work practices (preferred)
Health, safety, and safe work practices
PC skills - MS Office (Excel, Word, PowerPoint), Email
Strong willingness to learn and develop technical skills
Problem-solving and analytical thinking
Good communication and interpersonal skills
Ability to work independently and within a team
Safety-conscious mindset
Positive attitude and customer-focused approach
What we offer
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
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