The Workplace Services Coordinator (WSC) is one of the most important parts of the Integrated Facilities Management (IFM) team, reporting to the Assistant Site Services Manager. The WSC is a friendly and approachable face on campus who is responsible for ensuring pristine, safe and functional workspaces for our client’s employees.
The ideal candidate will be well known and visible as they exhibit exceptional customer service skills, a fun positive attitude, and the ability to support facilities management professionals in a fast-paced environment.
This team member will be the first level of defense in addressing frequent customer and building issues. They are the eyes and ears on campus, working to reduce our team’s response times, improve our work order closure rates and follow through with the customers to be in compliance with Service Level Agreement (SLA) requirements.
ESSENTIAL JOB DUTIES
Work with the entire JLL account team to build and deliver best in class workplace experiences that in turn promote efficiency, productivity, and optimal performance
Conference rooms are ready, organized and clean
Common areas are usable, organized and clean
Building audits are performed consistently as required
Address customer inquiries and concerns ensuring timely and quality issue resolution and service delivery
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action / solution-making and recovery
Follow up with customers to ensure satisfaction
In person, message, email or work order
Ticket management
Create proactive and reactive work orders, and assign work orders as appropriate
Follow up on work orders assigned in your zone through ticket completion
Work with the facilities coordinator and vendor partners on prioritization
Address frequent IFM issues or deficiencies in assigned spaces
Carry with you on your daily walks the necessary and most likely to need items (i.e. batteries, light bulbs, magic eraser, etc.)
Change light bulbs, wipe down walls, move boxes, change ceiling or carpet tiles, replace consumables, as appropriate
Provide all customers in your zone and visitors with information regarding the cultural work environment and etiquette.
Understand and execute workplace programs within assigned buildings
Tag and remove clutter in and around the building to support a clean work environment
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready and fully stocked
Complete daily site inspections within the assigned building portfolio
Assist in the monitoring and assessment of vendor performance via scorecards
Maintain par level inventory of office supplies for building location
Process improvement - continuously evaluate existing methods to identify innovative ways to streamline and enhance service delivery to maximize the employee experience
Provide support to events team - power adds and event supplies
Collaborate with site facilities leadership to develop building initiatives designed to create connections between customers and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).
Support ASSM and SSM on new programs and projects or any other reasonable tasks as requested
EDUCATION
High school diploma or a General Equivalency Diploma (GED) required
WORK EXPERIENCE/TRAINING
Minimum of 2-3 years work experience in an administrative, facilities/property management, hospitality, commercial real estate or professional services industry preferred
Experience with data entry, organizing, answering phones, scheduling and communications
Eagerness to learn and grow in a fast paced environment
KEY COMPETENCIES
Proficient in technology skills, ability to quickly adopt new technology and applications
Good oral and written communication skills
Solutions oriented when problems arise
Customer-focus, takes initiative, sense of urgency, time management
Detail oriented, confident, self-starter with exceptional organizational skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy among the team and customers
Conflict management skills with ability to work under pressure, while acting in a calm manner
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Workplace Suite required
Passion for building communities and connecting individuals
PHYSICAL DEMANDS/ENVIRONMENTAL WORK CONDITIONS
Must be able to operate company vehicles in safe and proper manner
Demonstrate the ability to exert up to 20 pounds of force to lift, carry, push, pull, or move objects
Ability to lift, move and use a ladder, exercising all safety precautions
Mostly involves periods of walking and standing as you complete your daily responsibilities
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to read and understand information and ideas presented orally and in writing
Ability to speak and communicate information and ideas in writing and orally so others will understand
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
59,600.00 – 67,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Mountain View, CA
Job Tags
Google Jobs
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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