Duties
Create a fun and impactful client engagement strategy
Engage with all guests, employees, and key stakeholders
Imbed in the FM team a culture of empowerment, engagement, andfulfilment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to delivery soft services that area uthentic, caring, and able to provide timely services
Ensure effective communications and reporting to clients on operation matters and Workplace Experience
Evaluate service response time and analyse occupants’ service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
Liaise with JLL team and client on soft service delivery
Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
Create, manage JLL profile within the client account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
Team player, motivational leader, work across business unit to establisha collaborative environment.
Identify area of development for his /her staff
Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.
Actively encourage an environment that drive teamwork, co-operation & performance excellence
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
Ensure the team is well trained on all facilities policies, procedures, and systems
Ensure the monthly performance report is generated to meet SLA standards.
Review monthly financial reports including the preparation of accrualsand variance analysis
Requirement
Bachelor's Degree or above is preferred with 5-8 Years or more relevant working experience, must have experience in managing sites more than 4000 sqm, familiar with the related work content of the company's administrative logistics operation and management, can operate property management independently, and be proficient in the use of office software.
Location
On-site –Jakarta, Indonesia
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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