To assist in the delivery of ‘Leesman’ (customer experience) operational initiatives across the site in close liaison with our service partners.
To regularly liaise with occupiers and be the key support for advice and guidance in connection with the day-to-day physical operation of the building.
Full compliance to Environmental Health and Safety regulations is continuously achieved
Services are managed and delivered consistently across the portfolio of sites
Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
Support the resolution of Soft services FM and Workplace issues at sites under review, escalating when needed
Manage the performance and outcomes of assigned support staff reporting to the position
Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
Drive performance as measured by client’s Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Gap Analyses full sites PPM schedule against site assets or existing schedules.
Oversight and support for Operations – providing real support to all Soft Services operations managed by JLL
Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
Compliance with local Health and Safety regulations
All other tasks/ duties as required.
Sound like you? To apply you need to be
Ideally 5 years + exposure in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Experience of working with quality, environmental and EHS management systems essential
Quality, EHS and environmental related accreditations desirable
Facilities Management industry recognised related qualifications desirable
Educated to degree level or equivalent
Ability to work in collaborative team environment
Vendor/contract management
Decision making / complex problem solving
Excellent verbal & written communication
High level of IT literacy
Strong communication skills
Assertiveness
Practical experience in Soft Services contract delivery
Demonstrate a good working knowledge of soft services
Skills
Command Skills – for coordinating all additional efforts;
Customer Focus – for best Workplace Experience for users;
Negotiating skills – for negotiating with business and suppliers for the best solution;
Priority Setting – Set right priority also in cooperation with your manager;
Problem Solving
Drive for Results
Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.
Competencies
Up to date on the latest developments in the FM industry
Helpful
Empathic
A desire to learn
Strong team player
#LI-JA1
Location
On-site –Madrid, ESP
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
