Key Requirements
Essential Skills and Attributes
Strong customer service orientation with meticulous attention to detail
Self-motivated team player who can lead by example
Professional demeanour that reflects both JLL and Client’s values
Excellent communication skills across all organizational levels
The successful candidate will embody JLL’s core values of Teamwork, Excellence, and Ethics in every interaction and operational activity.
Key Responsibilities
Workplace Experience
Deliver an exceptional welcoming experience for all visitors, employees, and clients in the Amsterdam offices.
Monitor and coordinate visitor registration processes, issue visitor passes and ensure compliance with access control procedures.
Provide a professional and attentive hospitality experience, including offering refreshments and assistance with luggage where appropriate.
Maintain the offices, reception, waiting areas, meeting rooms, restrooms and shared spaces to the highest standards of presentation and cleanliness.
Act as the main point of contact for reception-related services and enquiries.
Hospitality & Event coordination
Coordinate meeting room bookings and ensure all rooms are fully prepared for meetings and events.
Coordinate and support corporate events from planning through execution.
Ensure all client-facing spaces reflect a premium workplace experience.
Liaison with suppliers and vendors for the delivery of conferences & events, to coordinate F&B, AV and other bespoke event requirements.
Support conference & event room setups, including furniture arrangements and movable wall configurations where applicable.
Monitor and check all equipment including Audio-Visual (AV) systems to ensure correct operation, report any defects to the correct department.
Ensure meeting rooms are clean, stocked, operational, and professionally presented.
Team Leadership & Service Excellence
Support, mentor, and train reception team members to deliver consistently high service standards.
Manage and respond to the CWS inbox, including service requests, complaints, and queries.
Ensure all Standard Operating Procedures (SOPs) are maintained, updated, and consistently followed.
Workplace & Facilities Coordination
Work collaboratively with Facilities Management (FM), Security, and Workplace teams to ensure smooth daily operations.
Coordinate security access cards for employees, visitors, and vendors.
Manage courier services, incoming/outgoing mail, taxis, parking administration, and vehicle logs where applicable.
Oversee third-party vendors delivering soft services, porterage, catering, and cleaning services.
Conduct daily cleaning and workplace audits to ensure service quality and workplace standards are maintained.
Escort and coordinate landlord or vendor maintenance activities onsite.
Client/Stakeholder Management
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
Health & Safety Management
Remain aware of Hygiene, Health and Safety policies and Fire Regulations.
To record and report any accidents and near misses within the location adhering to company procedures in agreement and together with central security team.
To ensure all equipment is well maintained and is in good working order.
Risk Management
Support the implementation disaster recovery and business continuity programmes.
Follow established escalation procedures and incident reporting procedures.
#LI-WM1
Location
On-site –Amsterdam, NLD
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
