What your day-to-day will look like
Site Leadership & Accountability
Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted and landlord services
Own site operating plan, service standards and escalation matrix; updates the playbook as the operation evolves
Lead JLL and subcontracted teams: manage rosters, coverage, performance and development
Design 24/7 coverage model and close gaps before they impact service
Set and audit shift handover standards for seamless continuity
Resolve operational bottlenecks and workplace conflicts with minimal guidance from upper management
Ensure all facilities operations meet local, state, national and client-specific requirements; maintain compliance documentation and proactively address regulatory gaps
Client Relationship & Governance
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Own client site leadership relationship; chair weekly, monthly and quarterly performance reviews
Represent JLL in performance discussions and own response to dissatisfaction
Anticipate leadership needs; host executive visits and interface with executive assistants
Author workplace communications ensuring timely delivery to all shifts,
Commercial & Financial Ownership
Build annual budget, own monthly forecast and write variance narratives
Hold delegated spend authority; approve invoices and emergency spend
Source, negotiate and award subcontracted services within authority
Ensure vendor contracts, SOWs, invoicing and KPIs align with client requirements
Run vendor scorecards and quarterly reviews; Partner with JLL Sourcing to issue corrective action or replace underperformers
Identify and validate savings and cost avoidance
Landlord & Asset Stewardship
Leased sites: interpret lease, enforce landlord obligations, chair quarterly reviews and escalate as needed
Leased sites: administer after-hours costs and review annual expense reconciliations
Owned sites: own asset assessments, capital plans and lifecycle recommendations
Own compliance register and escalate unresolved risks
Workplace Experience
Own shift seat strategy, sharing ratios and conflict resolution
Manage shift-balanced engagement calendar ensuring equal service across all shifts
Diagnose experience issues from data, design interventions and measure results
Manage conference room support: setup, AV, catering, supplies and cleanup
Inventory and stock kitchen/office supplies; manage vendor relationships
Establish and curate wellness programs such as pop-up clinics and wellness room utilization
Elevate office community standards by designing programs and fostering collaboration across multiple business units
Risk, Safety & Continuity
Available 24/7/365 to support business operations; lead incident response, conduct root cause analysis, and implement corrective actions to prevent service lapses; provide timely status updates to Account Leadership and key stakeholders
Recommend shelter-in-place, evacuation or closure; coordinate with client and landlord
Data, Insight & Improvement
Interpret data, perform root cause analysis and link facility performance to call-handling impact
Present actionable insights and recommendations to leadership
Own continuous improvement pipeline and track results
Represent JLL in audits and own corrective action plans
Submit and track work orders; coordinate preventative maintenance
Required Qualifications
High School diploma or equivalent
5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site
Demonstrated P&L or budget ownership with delegated spend authority
Experience managing subcontractors including sourcing, score carding and corrective action
Experience in 24/7 or multi-shift operations
Working knowledge of lease structures and landlord obligations
Fluency in operational data: dashboard to root cause to recommendation independently
Exceptional customer service and professional communication at all levels
Proficiency in MS Office Suite, CMMS and space management platforms
Composure under pressure; ability to take incident command with incomplete information
Strong organizational skills, independent judgment and professional demeanor
Preferred Qualifications
Bachelor’s Degree in a related area or equivalent combination of education and experience.
Experience with work order systems, vendor coordination and facility operations
Knowledge of invoice processing and accounts payable
Experience with onboarding processes or emergency preparedness/incident command
Background in hospitality or workplace services in corporate/mission-critical environments
Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location
On-site –Dallas, TX, Richardson, TX
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
