Key Responsibilities
End-to-End Program Ownership & Development
Build, design, and scale new technical services programs from the ground up, aligning them with incentive KPIs, operational requirements, and evolving client needs.
Oversee the lifecycle of all core programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs.
QMS Documentation & QA/QC
Own the documentation of all technical programs within the QMS library, establishing clear standard operating procedures (SOPs) and version control.
Partner with program leads to conduct regular Quality Assurance and Quality Control (QA/QC), modifying workflows dynamically as client or site requirements change.
Training & Cross-Functional Enablement
Collaborate with interdependent teams to design, develop, and deliver comprehensive training modules on program details.
Ensure 100% adherence and knowledge transfer across the entire 100+ matrixed staff, covering both technical and non-technical personnel.
KPI Artifacts & Reporting
Own the collection, tracking, and reporting of all KPI artifacts across technical services, providing clear performance insights and accountability dashboards.
Financial Management & Budgeting
Manage and maintain financial accruals, OPEX, and CAPEX budgets for all technical services within your scope, ensuring accurate forecasting, cost control, and fiscal alignment.
Requirements
Education & Experience
Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent practical experience).
5–7+ years of experience in program management, technical operations, or facilities maintenance.
Proven experience building operational programs from the ground up, documenting workflows in a QMS library, and driving compliance.
Experience managing operational budgets (OPEX/CAPEX) and financial accruals.
Skills & Competencies
Strong technical literacy across HVAC, electrical systems, generators, UPS, and critical building infrastructure.
Exceptional training and presentation skills, with a track record of enabling both technical and non-technical teams.
Strong command of KPI tracking, data reporting, and continuous improvement methodologies (QA/QC).
Outstanding organizational skills and the ability to collaborate effectively across a large, matrixed team environment.
Work Arrangement
Location: On-site position (Preferred locations: San Francisco / Mountain View).
Travel: Up to 25% within the Bay Are
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
192,300.00 – 252,780.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Mountain View, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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