Implement and manage the change control process
Be able to resolve problems and improve operations
Client/Stakeholder Management (in support of the Technical Services Manager)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communicate effectively with Clients and vendors at the ground level to create customer delight
Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
Operations Management
Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Managers & the Business Units on Project issues
Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Contribute to the Monthly Management Report
To provide the coaching/mentoring for Technicians, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Prepare thought through risk assessments for self-delivery
Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Ensure service deliverables meet SLAs and KPIs
When necessary raise risks to Workplace Experience Site Lead for further investigation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Escalate reoccurring problem and possible solutions to Engineering and Workplace team
Located on site at the client offices
Mobile as required to cover multiple sites
Managing all technical service contracts, including inspections and quality management of service delivery
Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Share best practices and new ideas to further support the Workplace Experience Team
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Managers & the Business Units on Project issues
Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
Follow theSOP/EOP and training programme for staff
Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Excellent verbal and written communication skills
Fluent in English (verbal)
Knowledge of Occupational Safety requirements
Ability to effectively communicate and interact with all levels of people
Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 3 years’ experience in related discipline
Knowledge of HVAC, Fire Protection System, Electrical system and BMS syste. Experience in CRAC, UPS, Chiller plant or Data Centre operations is required
Knowledge of Occupational Safety requirements
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
5.5 working days per week
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership – ‘I am a Team Player’
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Detail focussed and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
Location
On-site –Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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