This role is responsible for managing a high-volume national switchboard, ensuring calls are answered promptly and directed accurately, while maintaining up-to-date directory and team information. The position requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment.
The national switchboard operates between 8:00am and 6:00pm. Flexibility is essential, as the successful candidate will be required to work varying shifts and provide full-shift coverage to support operational requirements and business continuity.
An overview of the role
Your day-to-day responsibilities will include
Answering and managing all incoming calls for Marsh offices across Australia in a professional and timely manner.
Accurately transferring calls and assisting callers with general enquiries.
Maintaining and regularly updating the national switchboard console and directory information.
Reviewing new starter and exit reports provided by the Facilities Management team and updating records accordingly.
Liaising with managers to confirm contact details, team structures, and extension information for new employees.
Working closely with team assistants and business leaders to ensure team lists and contact details remain current.
Building effective working relationships with internal stakeholders to support accurate and efficient call management.
Delivering a consistently high standard of customer service to clients, employees, and visitors.
Supporting continuous improvement initiatives and actively participating in learning and development opportunities.
Demonstrating professionalism, integrity, and a positive, team-focused approach in all interactions.
Sounds like you? This is what we are looking for
To succeed in this role, you will have
Previous experience operating a busy switchboard or working in a high-volume customer service environment.
Strong verbal communication and interpersonal skills.
The ability to build credibility and maintain professional relationships across all levels of the business.
Excellent customer service skills with a professional and courteous manner.
Strong attention to detail and organisational skills.
The ability to manage multiple priorities in a fast-paced environment.
Demonstrated problem-solving capability and sound judgement.
Confidence using technology and a willingness to learn new systems and processes.
A commitment to maintaining high standards of ethics, integrity, and professionalism.
Benefits
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ547894.
Location
On-site –Melbourne, VIC
Job Tags
Budget Administration, Calendar Management, Confidentiality, Event Management, Microsoft Outlook, Multitasking, Non-Disclosure Agreements, Prioritization, Ticketing Software, Travel and Expense Management, Vendor Management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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