Respond to routine technical queries in relation to leases and licences, referring more complex matters where appropriate.
Support resolution of occupier matters that may influence asset performance or valuation.
Financial Management
Support financial processes including raising charges, monitoring income, and liaising with accounts teams.
Assist with arrears management in collaboration with credit control teams.
Maintain accurate financial records in line with internal processes and client requirements.
Service Charge
Assist in the preparation and management of service charge budgets, reconciliations, and cash flow forecasts.
Ensure compliance with RICS guidelines and support achievement of client KPIs.
ESG
Support the delivery of ESG initiatives in collaboration with FM and specialist teams.
Assist in implementing client ESG strategies across the portfolio.
Supplier & Facilities Management
Support management of third-party suppliers, monitoring performance and escalating issues where necessary.
Work collaboratively with colleagues to ensure service delivery meets required standards.
Inspections
Undertake regular property inspections, ensuring assets are well presented and issues are identified, recorded, and progressed for resolution.
Transactions / Transitions
Support property transitions, including onboarding and offboarding assets and assisting with due diligence processes.
Liaise with solicitors and third parties under the direction of the Associate.
Occupier Engagement & Customer Experience
Develop positive relationships with occupiers and support initiatives to enhance customer satisfaction.
Gather occupier intelligence and feedback for reporting to the client.
Assist in the delivery of customer experience initiatives across the portfolio.
Works
Support delivery of major works and site-based projects, working with consultants, contractors, and internal teams.
Health & Safety
Maintain an understanding of relevant Health & Safety legislation and support compliance across properties.
Insurance
Assist with the insurance renewal process and day-to-day insurance matters.
Support administration of insurance claims through to resolution.
Void Property Management
Support management of vacant units, ensuring compliance with client and insurer requirements.
Fees
Assist in capturing and tracking fee-earning opportunities in line with agreed processes.
Additional Responsibilities
Support business development activities and identify opportunities to enhance client relationships.
Contribute to continuous improvement initiatives within the team.
Assist with project-based work (internal and external).
Identify and help resolve legacy property management issues.
Candidate Profile
Ideally working towards MRICS or recently qualified.
Solid experience in property management or related role.
Good understanding of landlord and tenant matters.
Strong organisational skills with attention to detail.
Commercially aware with a proactive approach to problem solving.
Strong communication skills and ability to build relationships.
Competent IT skills, including property management systems.
Ability to manage multiple tasks and meet deadlines.
Behavioural Skills
Collaborative team player supporting colleagues and wider team objectives.
Professional and confident communicator (internal and external).
Willingness to learn and develop technical expertise.
Positive, proactive, and solution-oriented mindset.
Adheres to JLL working practices and values.
Contributes to an inclusive and supportive team culture.
Location
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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