Administer core platform areas including users, properties, work types, maintenance schedules, and equipment/assets
Platform Deployment & Implementation
Lead end-to-end Corrigo platform delivery from kick-off through go-live and post-launch stabilization for new and existing clients
Conduct implementation workshops, stakeholder interviews, and product demonstrations; develop Business Requirement Documents (BRD) for integration projects
Perform data collection, validation, system configuration, and testing to meet client requirements and close deployment gaps
Optimize auto-assignment configurations, manage NTE parameters, and ensure data integrity, security, and compliance across all regional accounts
Platform Optimization & Governance
Monitor performance metrics, conduct configuration and data audits, and implement workflow improvements ensuring SOCR compliance and data governance adherence
Reporting, Analysis & Knowledge Management
Develop comprehensive documentation including integration guides, user manuals, process maps, and knowledge articles
Design and maintain interactive dashboards and reports using BI tools (Tableau, Power BI); manage ETL processes ensuring data accuracy
Analyze workflow performance, team metrics, and user needs to drive continuous improvement
Training, Version Management & Additional Support
Conduct new hire and refresher training sessions
Discover and master new Corrigo Enterprise and Client Portal features introduced during version upgrades and service updates, leveraging these as efficiencies for Account Teams
Manage system decommissioning processes including governance approvals, data backup, and disconnection procedures
Support ad hoc initiatives including process improvements, executive dashboards, boot camps, and professional development programs
Participate in professional and personal development programs
Performance objectives
Deliver End-to-End Solutions: Consistently resolve technical challenges and deployment initiatives within SLA, ensuring seamless platform adoption and business continuity
Drive Technical Excellence: Research, diagnose, and troubleshoot system issues; identify innovative solutions that enhance operational efficiency and close operational gaps
Ensure Compliance & Data Integrity: Maintain strict adherence to data governance policies, security protocols, and regulatory requirements across all platform activities
Optimize Performance & User Experience: Proactively monitor metrics, drive behavioral change, and implement improvements that enhance workflow efficiency and exceed client expectations
Provide Timely & Accurate Support: Execute strategic issue management through effective prioritization, escalation, and resolution, minimizing business disruption
Foster Continuous Improvement: Demonstrate ongoing professional growth and identify process efficiencies that deliver measurable value to the organization
Key skills
Technical Skills
Strong understanding of data extraction, transformation, and loading (ETL) processes
Proven aptitude for advanced use of business technology platforms
Knowledge and understanding of facility management technology platforms is an advantage
Experience in developing and maintaining integration documentation
Advanced Excel skills
Experience with BI tools such as Tableau, Power BI, or similar platforms
Analytical & Problem-Solving Skills
Superior analytical, logical and technical problem-solving skills with the ability to provide effective and efficient resolutions
Proven ability to think strategically and understand tasks in the context of business objectives
Communication & Interpersonal Skills
Strong technical and interpersonal communication
Exceptional attention to detail – both verbal, written, and numerical
Management & Leadership Skills
Extensive experience in stakeholder management, change management, vendor management, and risk management
Experience with project and stakeholder management
Sound planning and organizational skills to prioritize work and meet tight deadlines
Results-driven with a strong sense of ownership
Team & Adaptability Skills
Ability to work well in a team-based environment with flexibility and ability to readily adapt to changing situations
Proven ability to work effectively in a team
Sound like you? To apply, you need to be
Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
With 2-5 years’ experience in helpdesk service delivery
Demonstrated experience in Helpdesk Delivery, Technical Support, and Administration
Project Management experience is preferred but not required
Data management experience is preferred but not required
Relevant certifications (e.g., ITIL, PMP) are a plus
What we can do for you
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)
Location
On-site –Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
