Bridge Between Commercial & Delivery
Partner with Sales Leads and Delivery leadership as a peer, serving as the bridge between commercial strategy and execution capability—challenging both SMEs and Sales when necessary to ensure operational feasibility.
What are the key responsibilities associated with this job?
Solution Design & Technical Ownership
Lead requirement-gathering and service-delivery gap assessments on assigned pursuits, drawing on direct IFM operational experience
Design organizational structures, performance metrics, and processes that align with client scope, SLAs, and KPIs to ensure accurate delivery and transition handover
Assess technical feasibility of scope changes and collaborate with delivery/operations teams on revised approaches, including resourcing impact.
Quality Control & Accountability
Hold SMEs and country Solution teams accountable for deliverables, timelines, and rigor of proposed approaches.
Review proposals for technical accuracy, completeness, and deliverability before client submission
Participate in solution design validation sessions (stage gates) and maintain quality control from first draft through transition handover.
RFP Development & Client Engagement
Develop RFP narratives grounded in compelling win themes, supported by clear organizational design and validated pricing assumptions
Generate solution write-ups that clearly articulate benefits, value propositions, and differentiation
Take ownership of solution-related bid components including transformation roadmaps, implementation plans, and service delivery frameworks
Lead solution design presentations in partnership with Sales Leads during client-facing sessions
Present technical solutions and delivery methodology to senior client stakeholders on assigned pursuits
Team Contribution
Share IFM operational depth with the wider Solutions Management team, offering grounded, delivery-tested judgment
Support colleagues on stretched pursuits by picking up work and providing a reliable second pair of hands
Contribute to team-wide consistency in naming conventions, org-chart formatting, and QA discipline through example and peer collaboration
What are the key skills required for this job?
Essential Experience & Background
Hands-on IFM operational experience — having run FM operations or owned account service delivery
5–10 years in IFM or Corporate Real Estate operations, with demonstrated solution-authorship experience layered on top of that operational foundation
Bachelor's degree in Engineering, Business, Real Estate, or related field (MBA or advanced degree an advantage)
Track record of designing and defending multi-service-line (FM/Multi-X) solutions for mid-to-large accounts within the relevant market/sub-region
Core Technical Capabilities
Deep command of IFM/CRE service-delivery models, SLA and KPI frameworks, and pricing structures
Proven ability to author solution content — service delivery models, organizational design, pricing logic — not just coordinate bid processes
Capability to direct solutions with incomplete data: making and documenting defensible assumptions rather than waiting for perfect information
Stakeholder & Communication Skills
Strong stakeholder management across Sales, Delivery and functional SMEs, with ability to challenge senior stakeholders outside direct reporting lines when necessary.
Excellent written and verbal communication: building and defending RFP narratives confidently in front of senior client stakeholders
Working Style & Mindset
True team player — actively supporting stretched colleagues, contributing to team consistency, showing up without being asked
Solution author, not process coordinator — designing what gets delivered, not just managing timelines while others build content
Location
On-site –Singapore
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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