What this job involves
Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
Greet guests upon arrival with a warm and sincere welcome.
Consistently offer professional, friendly and engaging service.
Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
Embody and Master our Reception Service Standards
A sincere willingness to provide service to clients, guests, vendors, and peers.
Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team.
Data input and management
Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
Physical Security & Access Support
Issue employee badges following the proper security procedures.
Assist with tracking employee badge on-boarding/off-boarding processes.
Support badge management regarding inventory and returns.
Support security and emergency service protocols within the scope of team expectations.
Event support and arrival experience
Support onsite events through organized check-ins & badging.
Provide a hospitality-focused arrival experience for all external and event guests.
Support the facilitation of office events and pop-ups.
KPIs & Performance
Support the annual management plan by accomplishing key performance indicators as identified by management.
Meet all goals and objectives assigned to you to the best of your ability as identified by management.
Perform other facility management assignments as described by the management team and/or client.
Act as triage point for facility management issues
Manage incoming and outgoing courier and other packages or mail as required.
Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.
Sound like you? To apply you need to possess
The ideal candidate will have at least 2 years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
Excellent organization and communication skills, both oral and written, proficiency in English required.
Ability to perform minimal physical activity such as walking and carrying small packages.
Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service.
Location: Pittsburgh, PA (6425 Penn Ave, Pittsburgh, PA 15206)
Work Shift: Monday–Friday, 8:00 AM – 5:00 PM.
Salary range: $35,200 - $43,675
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location
On-site –Pittsburgh, PA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
