Review, reformat, and create Standard Operating Procedures for facility operations tasks
Assist in resolving problems associated with all building services including but not limited to janitorial, mailroom, badging, and conference room/AV support
Coordinate solutions across various services to maintain operational efficiency
Client Relations & Project Management
Assist with scheduling and tracking client projects from start to completion
Proactively develop and maintain client relationships ensuring expected service levels are achieved
Ensure consistent delivery of exceptional customer service
Respond to and follow through on requests for information
Maintain detailed communication records
Communicate effectively with all levels of management with minimal supervision
Front Desk Duties
Greet, host, and provide support for guests, visitors, and employees
Assist visitors and employees with wayfinding
Answer all incoming calls
Manage visitor and parking requests
Update phone lists, SOPs, and other administrative duties as requested
General Office & Housekeeping Duties
Perform housekeeping duties (i.e., pick up and display literature, maintain a welcoming and clean presentation of the lobby, report any mechanical issues or other issues to the facilities group)
Assist with coordination and scheduling of office/building maintenance activities
Mailroom Support
Support onsite mailroom with packages/deliveries
Prepare postage/labels for mail/UPS/FedEx, courier services, etc.
Additional Duties
Any and all other duties and tasks as assigned
Qualifications
Education
Required
High School Diploma
Experience
Required
Two or more years of relevant experience
Preferred
Three years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry
Skills & Knowledge
Required
Excellent customer service and relationship building skills
Strong organizational, interpersonal, and communication skills
Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
Preferred
Working knowledge of audio-visual equipment located in conference rooms
Mailroom experience
Physical Requirements & Work Conditions
This work is partially a sedentary role
Must be able to handle packages, deliver mail/packages in multi-floor buildings, and bend, walk, or stand as necessary
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
67,200.00 – 67,200.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Cambridge, MA
Job Tags
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
