Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Sr. Facility Manager
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What this job involves
Job type : Full time
Reporting Manager : Regional Head/ Account Director
No of staff managed : FM Staff & Engineering Staff
Job profile
Qualification : Bachelor’s / Master Degree in Hospitality, Hotel Management or Operations Management (Preferred MBA)
Industry Type : FM Services, Hotel, Projects, Construction
Behaviors : Team work, Learning attitude & Positive thinking
Job Aim
City Lead will be responsible for managing all aspects of the facility management service delivery system at client for all sites in the city; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.
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Competencies
Communication skills
Planning and organizational skills
Negotiation skills
Problem analysis
Decision-making
Judgment
Client service orientation
Adaptability
Team work
Presentation skills
Computer Knowledge
Technical knowledge of building services
Innovative approach at work
Responsibilities
Facility Operations
To ensure Facility Maintenance and Upkeep on an ongoing activity
To act as a single point of contact for the designated facility for all FM escalations.
Ensure Upkeep Schedule and Execution as per the schedules
Direction of daily/Weekly work at site to the staff
Ensure Cafeteria Management related to hygiene and food safety
Follow Building Inspection Plan as per the process
Govern Daily Walk around and Snag Closures
Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility
Ensure Environment, Health and Safety practices
Managing Client/VVIP Visits and Walkthroughs
Managing Govt. Official Visitors
Delivering and adhering to the agreed KPI and SLAs
Ensure Incidents are managed and communicated as per the escalation matrix
To Ensure Builders Co-ordination on their deliverables
To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered
Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits
Manage IC Requests within the TAT
Ensure Asset Management - Bonded and Non-bonded
Ensure Stores Management
Co-ordination with CP Team on Seat Planning
Project Movement (Deals) - Co-ordination
Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.
What they ask for vs. your profile
Must have
Auditing
Hospitality
KPI tracking
Leadership
Budgeting
Real estate
CRM
Procurement
Teamwork
Adaptability
Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination
Govern Scrap and Waste Management
Conduct R&R Programs
Follow Business Continuity Management process
Ensure BGC for Direct and TPV Staff
Perform Daily/Weekly/Monthly checks
Ensure Drop Ins and Additional Power Loads are handled as per process
Use of Technology Tools and Operations
Co-ordinate - Expansions, Go Lives and Decommissioning
Fact Finding of abnormalities
Conduct Facility Risk Assessment and Mitigation
Perform Facility Access Management - Level 2 and Level 3 areas
Operational requirement approvals - Photography, space blocking, Bay decoration etc.
Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns
Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.Hospitality Management
Lead and direct the hospitality operations at the site and work manage the workplace team to ensure all aspects related to hospitality are at the maximum levels of quality.
Lead all the new Human experience initiatives at the site. Work on implementing the “WeCare program” – a JLL customer centricity program.
Map the key customer journey points throughout the facility and implement and manage customer experience/ delight.
Lead the team to bring in the ‘Wow’ experience at all High touch points within the facility and ensure all facility staff at the sites are trained to maintain the same
Work with the operations teams on implementing similar standards of Hospitality in all other Accenture sites.
Consistently achieving the KPI targets for the hospitality suite of services within budgets
Effective Financial, Procurement and other administrative services management for the locations under management
Employing a design thinking approach to driving solutions to business challenges & issues
Facility Reports
Ensure Daily/Weekly/Monthly Reports are sent as per timelines
CRM Dash Boards are sent as per timelines
Fire Drill Reports are sent as per timelines
Service Partner - Vendor Management
Ensure Vendor Partner Deliverables
Ensure Monthly Performance Review and Scoring
Ensure Service Partner Induction and Termination as per process
Compliance
Ensure Building Statutory Compliance
Ensure CLRA is adhered
Ensure coordination on Cafeteria Compliance is adhered
Finance and Procurement
Ensure Office Services, R&M, Capex and Special Budgets are managed effectively
Ensure Projections are done accurately
Follow up for the Purchase Orders and timely completion of the work
Ensure Governance Score and Work Completion within TAT
Ensure Invoicing is done within the timelines
Ensure Utilities - Projection to Invoicing are done with the timelines
Ensure Petty Cash Management is done accurately
Ensure Non-PO Approvals are managed effectively
Mock Drills
Ensure Fire Drills are conducted as per the calendar
Ensure Wellness Mock Drill are conducted as per the schedule
Ensure CCR Mock Drill are conducted as per the schedule
Ensure BCP Mock Drill are conducted as per the schedule
Connect Programs
Ensure Focus Meetings/Bay Connects are conducted as per the calendar
Ensure Workplace Connects are conducted as per the calendar
Participate in Workplace Town Halls and provide quality inputs
Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls
Ensure Monthly Management Reviews are conducted as per schedule
Participate in Ops Reviews and provide quality inputs
Provide quality inputs for Quarterly Business Reviews
Provide quality inputs for Half Yearly Business Reviews
Internal & External Audits
To ensure support to Accenture management in ISO certifications by training and implementing ISO down the line.
Ensure Audit Preparations
Ensure Audit Participation
Ensure Audit Observation are closed and CAPA is done
Management Responsibilities
Provide leadership to the facilities management team
Demonstrate leadership & responsiveness and creativity
Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction
Accomplish at least 95% Key Performance Indicators as agreed with Accenture
Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.
Assist City Manager in developing & implementing the facilities management account plan for the facility
Identify training needs for all subordinates
Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team
Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.
Participate and motivate in process improvement initiatives. Participate in CIWG.
On time reporting of incidents in the facility.
More accountable for any issues/escalation in the facility
People Responsibilities
People Management
Manage all the staff at the respective site in assistance with the Workplace Experience Manager and the Operations Excellence Manager at site in terms of their work supervision, Job direction and career management.
Employee Engagement
With guidance from HR, lead the Engagement Initiatives at site and manage them.
Learning & Development
Work with the HRBP to periodically assess the learning and Development needs for the Engineering staff at site and ensure appropriate Trainings / Certifications are carried out.
Ensure Direct Staff Training & Development
Ensure TPV Staff On-boarding and Training
Ensure Cafe Staff Training and other vendor partners
Ensure Floor Warden Training prior to Fire Drill
Ensure TPV Fire Safety Training prior to Fire Drill
Location
On-site –Mumbai, MH
Scheduled Weekly Hours
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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