監査プロセスの完了・遵守の確保。
重要機器の保守・維持におけるサービス提供チームのサポート。
重要な障害を評価し、安全確保・特定・分析・修正・改善報告のための予防措置の決定。
アカウントエンジニアリング
エンジニアリング運営および重要環境の管理
クライアント・JLL・日本の法定要件を組み込んだエンジニアリング運営の地域基準の実施。
ベンダーサービス契約またはJLL自社実施による計画予防保全（PPM）プログラム、保守・修理。
メーカー推奨およびJLL基準に沿った品質作業慣行を提供するM&E業者の保守・サービス範囲の確認。
竣工図面およびO&M（運用・保守）マニュアルの管理・維持。
必要な活動、スケジュール、関連報告における建物停電管理。
運営中断を減らすリスクおよび安全作業慣行の実施・管理。
現場チームへのエンジニアリングベストプラクティスの開発・研修を含む、必要に応じた不備への積極的対処。
国際的なベストプラクティスおよび地域に適した実施の導入。
エンジニアリング関連予算の管理。
エンジニアリング・公共料金関連コストを削減し、生産性を向上させ、節約につながる革新的なプログラムおよびプロセス。
エネルギー消費の測定可能な改善を達成するJLLエネルギー・持続可能性サービス（ESS）戦略のサポート。
業者・ベンダーとの調整を含む、クライアントエンジニアリング関連プロジェクト業務の完了。
必要に応じた24時間365日緊急電話サポートおよび現地対応の提供。
プロセス、ツール、文書化を含む継続的最適化のサポート。
クライアントにより設定された重要業績指標およびサービス水準合意書目標。
クライアント・ステークホルダー管理
クライアント組織の主要関係者とのrelationships構築により、彼らのニーズ・要件をより深く理解
クライアント契約の全要件の遵守および重要業績指標の達成または上回る実績
クライアントフィードバックに反映される、クライアントへの卓越したサービス品質の提供
クライアント事業成長の理解および成長戦略実施のための関係者との協働
人材管理
チームワーク、協力、業績優秀、個人成功をサポートする環境の積極的促進。
ベンダー管理
現地の全業者が必要基準を満たすよう管理（業者作業の確認を含む）
必要に応じた業者・サービスの調達管理
＜必要な知識・スキル＞
機械・電気工学またはその他関連工学分野の大学学位。
ファシリティマネジメント、重要エンジニアリング・建物サービスでの8年以上の経験。
PE（米国）、CEng（英国）または地域同等資格などの専門資格保有者が理想的。
優れた対人スキルおよび幅広いクライアント・業者スタッフとの交流能力。
CEM、継続的改善取り組み、クライアントコミュニケーション、技術報告書の経験。
＜求められる能力＞
コミュニケーションに自信があり、明確で快適。優れたプレゼンテーションスキル
自発的、自信に満ち、エネルギッシュ
複数のマトリックス報告環境での作業およびそれに応じた活動優先順位付け能力
ストレスの多い状況に効果的に対処する能力
柔軟性 - 急速に変化する状況に適応可能
強い目標志向 - 全ての業績目標達成に集中可能
チームプレーヤー - 目標達成のため他者と協力し良好に働くことが可能
日本語・英語での良好なコミュニケーション（ビジネス・ネイティブレベル）
雇用形態：契約社員（期間の定めあり）
パフォーマンスに応じて1年後に正社員登用制度あり
就業場所 ：常駐先 東京都（他県の勤務地の可能性あり）
就業時間・休日
就業時間： 9:00～17:10（休憩60分）＊ 常駐先企業によって変更の可能性あり）
休日： 週休2日制（土・日）、祝日、年末年始
給与
想定基本年収： 8,000,000円～14,000,000円
＊上記はあくまでも目安の金額であり、選考を通じてご経験・能力及び業務内容を考慮し決定します
残業代： なし*管理職の場合
賞与：あり（業績変動賞与）
試用期間：有
募集人数：1名
選考プロセス
書類選考
面接（複数回実施予定）
最終面接
~English~
<Overall Role >
The candidate will be experienced in providing outstanding services in support of Engineering and Critical Environments Management (CEM), proactively leading, monitoring and managing onsite Client account activities. Effective in managing direct and indirect reports, you will guide individuals to support Client engineering requirements. Part of a diverse and multi-talented team of Engineers, you will be a role model of integrity and accountability while maintaining a sense of fun in a fast-paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success.
<Key Tasks & Responsibilities>
MAJOR RESPONSIBILITIES
Management of direct / indirect staff in the performance of onsite engineering services and related programs.
Service delivery in accordance with a Service Level Agreement (SLA) between JLL and Client.
Initiate and maintain a system to measure the quality of performance when needed.
Preparation of internal / external engineering service reports when necessary.
Develop and maintain Standard Operating Procedures (SOPs) for engineering services and critical environments. Compliance with all SOPs and related controls.
Provide technical training, quality control and instruction to local JLL service delivery teams.
Subject matter expert for critical environments and general building engineering services.
Provide emergency / non-emergency response support for engineering related incidents, including incident reporting, status updates, trouble shooting, root cause analysis and resolution to Client satisfaction.
Client stakeholder management.
Change agent responsible for driving engineering hard services initiatives and programs.
Coordinate and engage with JLL Operations (Engineering) personnel as necessary.
Critical Environment Management (CEM)
Comply with regional standard for CEM incorporating Client and JLL and local statutory requirements.
Ensure all staff and vendors employed in critical facilities are properly trained and accredited. Ensure strict adherence to all working policies and procedures.
Initiate and/or participate in site reviews including maintenance standards, equipment replacement, security, change control, single points of failure, adherence to Tier classification and operational risk.
Ensure completion of, and compliance with, audit processes.
Support service delivery team on critical equipment maintenance and upkeep.
Assess critical failures and determine preventative actions to make safe, identify, analyze, rectify and report on improvements.
Account Engineering
Engineering operations and management of critical environments
Implement the regional standard for engineering operations incorporating Client, JLL and local statutory requirements.
Planned Preventive Maintenance (PPM) programs, maintenance and repair via vendor service contracts or JLL self-delivery.
Review the maintenance/service scope of M&E Contractors to deliver quality work practices in line with manufacturer recommendations and JLL standards.
Management and maintenance of as-built drawings and O&M manuals.
Building power down management of required activities, schedule and related reporting.
Implementation and management of Risk and Safety work practices to reduce any interruption to operations.
Proactively address deficiencies where necessary, including development and training to on-site teams on engineering best practices.
Implement international best practice and localized implementation.
Manage engineering related budgets.
Innovation programs and processes that reduce engineering and utility related costs, increase productivity and result in savings.
Support JLL Energy and Sustainability Service (ESS) strategies to achieve measurable improvements in energy consumption.
Completion of Client engineering-related project works, including coordination with contractors/vendors.
Provide 24/7 emergency call support and site attendance as required.
Assist with continuous optimization, including processes, tools and documentation.
Key Performance Indicators and Service Level Agreement targets established by the Client.
Client/Stakeholder Management
Develop relationships with key stakeholders in the Client’s organization to better understand their needs and requirements
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Understand the client business growth and work with stakeholders to implement growth strategies
People Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
Vendor Management
Management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Manage the procurement of vendors and services as required
<Ideal Experience>
University degree in mechanical / electrical engineering or other related engineering discipline.
8 years plus experience in facilities management, critical engineering and/or building services.
Ideally a professional qualification holder such as PE (USA), CEng (UK) or local equivalent.
Excellent people skills and ability to interact with a wide range of client and vendor staff.
Experience in CEM, continuous improvement initiatives, client communication and technical reports.
<The person we need will be:>
Confident, clear and comfortable in communicating with Good presentation skills
Self-motivated; confident & energetic
Ability to work across multiple, matrix reporting environments and prioritize activities accordingly
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Team player – able to cooperate and work well with others to meet targets
Good communication in Japanese and English (business / Native level)
Employment Type: Contract Employee
Work Location: Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)
Working Hours: 9:00 AM to 5:10 PM (hours may vary when working at client sites)
Remote Work: On-site attendance required (Remote work requests require consultation)
Holidays: Two days off per week (Follows Japanese calendar)
Salary: Expected Base Salary: 8,000,000 - 14,000,000 yen
The above amount is a guideline only. Final compensation will be determined through the selection process based on experience, abilities, and job responsibilities.
Overtime Pay: No(For management positions)
Bonus: Yes(Performance-based bonus)
Probationary Period: Yes
Number of Openings: 1
Number of interviews: From 2 to 3
Location
Chiyoda-ku
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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