What This Job Involves
Marketing and Leasing
You will perform the overall leasing and resident relations function at the property, evaluating and monitoring key metrics including vacancy, sales, renewals, move-ins, move-outs, notices, and rescinded notices. You will train, mentor, and support part-time and support staff at the property, and collaborate with the Leasing and Resident Experience Manager, Marketing, and Property Management teams to develop and implement sales and marketing plans.
Day-to-day, you will market and show available suites to prospective residents, managing the presentation of application forms to Property Management for approval. You will keep advertising, media channels, promotional programs, and signage current and accurate, and maintain the customer database to ensure all leads are responded to and all traffic is documented appropriately.
A comprehensive knowledge of the property is essential. You will be expected to know suite types and layouts, common areas, amenities, and value-added services, acting as a subject matter expert for colleagues across departments. You will coordinate with Property Management to ensure suites are delivered on time and as promised, and you will conduct move-in inspections and orientations with new residents.
You will contribute to content creation for the property's social media channels and other web-based marketing initiatives, which may include blogging and drafting responses to public inquiries for approval. Staying current on competitive buildings through quarterly market surveys will inform your feedback and recommendations on rental rates, promotions, and market conditions aimed at maximizing property revenue. You will also build and maintain relationships with community organizations and local businesses that enhance the resident experience and drive traffic to the property.
Resident Relations and Customer Experience
You will organize resident engagement and retention events tailored to your target market, with the goal of building lasting relationships with residents. You will also contribute content to the property's quarterly newsletter.
Reporting and Administration
Reporting on vacancy, traffic, and other key metrics will be a weekly responsibility. You will ensure timely and accurate completion and entry of all leasing documentation, including application forms, tenancy agreements, renewal agreements, and supporting documentation.
Customer Service
Maintaining strong resident relations is central to this role. You will address and document resident complaints and any building emergencies that occur during and outside regular office hours, and you will support broader efforts to ensure resident satisfaction through prompt service, ongoing communication, and consistent follow-up.
Sound Like You? To Apply, You Need To Have
You bring one to three years of relevant experience in leasing, real estate, property management, rental housing, or a customer-facing sales environment, ideally with prior exposure to residential rental properties or housing-related sales.
You are comfortable meeting prospective renters face-to-face and leading conversations independently, with a strong ability to build rapport, communicate value, and respond confidently to questions or concerns.
You are organized and capable of managing multiple appointments and follow-ups throughout the day, backed by strong verbal and written communication skills.
You are comfortable using Yardi CRM systems, digital forms, and mobile applications, and familiarity with rental advertising, property photography, or social media marketing is considered an asset. Given the nature of leasing activity, you have flexible availability, including evenings and weekends as needed.
What You Can Expect From Us
We succeed together—and we want you to grow and thrive with us. We offer a comprehensive benefits package, competitive compensation, and the opportunity to work with a team that is shaping the future of real estate. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, maintain physical and mental well-being, and find a true sense of belonging at JLL.
JLL Privacy Notice and Equal Opportunity statements, along with accommodation details for applicants with disabilities, would appear here per standard JLL posting requirements.
Estimated compensation for this position
68,000.00 – 78,000.00 CAD per year
This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.
Location
On-site –Toronto, ON
Opening Type
Replacement
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
