Build and maintain strong relationships with Client regional real estate and people stakeholders
Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars, community events, employee engagement activations, and space activation while ensuring programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.
Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence
Manage regional budget and resource deployment in partnership with the Global Workplace Experience Lead
Support hiring, onboarding, and training of new team members in the region
Identify and escalate operational issues, physical environment concerns, or employee feedback trends
Partner closely with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities
Develop and continuously evolve regional workplace programming strategies, identifying opportunities to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the office
Use employee feedback, attendance/engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancements
Ensure programming is operationally executable, coordinating with Facilities, Security, vendors, building management, and other cross-functional partners as needed
Adapt programming strategies by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience
Partner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees successfully transition into the space
Qualifications
7+ years of experience in workplace experience, hospitality, or community management, with at least 3 years in a people leadership role
Experience in partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.
Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations, with the ability to translate employee needs, workplace data, and business priorities into meaningful in-office experiences.
Experience managing multi-site teams across a region
Strong client management and stakeholder communication skills
Background in event programming, community building, or hospitality environments preferred
Proficiency in experience management platforms and reporting tools
Bachelor’s degree preferred
The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
150,000.00 – 170,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.
