Ensure KPI’s and deadlines are met
Ensuring Landlords are compliant with legislation and contractual obligations
Adhere to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)
Following procedures to ensure service standards are consistent
Arranging repairs and maintenance within a reasonable timeframe
Handing the end of tenancy process, arranging check out inspections and manging the deposit return process. Ensuring all pre-tenancy works and pre-tenancy cleans are completed for all new tenancies
3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)
Consistent CRM dashboard management in line with KPIs
Dealing with insurance claims in a timely manner
Required Skills and Experience:
2+ years property management experience
Confident liaising with clients via phone, email and letter
Out of the box thinking and pro-active approach
Ability to manage difficult clients with a calm and proactive attitude
Have an appetite to learn and develop their career
Ability to work under pressure with a degree of flexibility and to take control of own workload
Excellent interpersonal skills – good communication between departments and with tenants and landlords is essential
Excellent organisational and IT skills
ARLA qualified
Behaviours
Agile
Trustworthy
Courageous
Good problem solver
Positive and ‘can do’ attitude
Good team player
Location
On-site –London, GBR
Job Tags
Customer Relationship Management (CRM), Real Estate Appraisals
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
