Standard Operating Procedures: Proactively develop, implement, and maintain unified SOPs for both the Reception (visitor management, security log audits, incident response) and Mail Room (routing, bulk mail processing, package room workflows) programs.
Process Improvement: Shape and deploy a process-management mentality focused on driving efficiencies, cost-conscious resource optimization, and leveraging JLL best practices.
Training & Hospitality Standards: Design, own, and manage the onboarding, hospitality service standards, and continuous development protocols for site teams executing Mail and Reception duties to ensure high-quality, hospitality-driven service delivery.
Quality Control & Compliance: Verify the accuracy of visitor tracking, security badge protocols, and chain-of-custody mail logs. Conduct regular inspections and audits to ensure compliance with health, safety, and site security requirements.
Cross-Functional Integration: Partner with the Facilities team to align workplace services with broader site goals.
Client Relationships & Performance Management
Client Engagement: Proactively manage relationships with the Client’s Program SMEs and senior executives, translating their business objectives into actionable program strategies.
KPI & SLA Compliance: Monitor program performance using data-driven insights. Deeply understand and report on contract KPIs, analyze metric variances, and implement mitigation strategies to meet or exceed targets.
Reporting & Data Intelligence: Develop, implement, and present a suite of management reports and metrics to the Client and account leadership, visualizing data to derive actionable intelligence.
Partner & Vendor Governance: Collaborate closely with integrated facilities partners and external service providers to ensure vendor delivery meets client’s safety, security, and hospitality expectations.
Budget Support: Support program budgeting, track capital and operational expenditures, and identify opportunities for scalable cost efficiency.
Qualifications
Experience: Minimum 4- 6 years of leadership in high-touch, hospitality environments. Demonstrated expertise with VIP service standards and building white-glove service culture from the ground up.
Process Management: Demonstrated success in process engineering or workflow optimization.
Analytical Skills: Strong ability to extrapolate and visualize data to identify potential operational gaps and proactively formulate contingency plans.
Influence Without Authority: Exceptional leadership and team-building skills with a track record of driving results through cross-functional teams without direct line-management authority.
Communication & Credibility: High emotional intelligence with excellent presentation and negotiation skills; must be highly credible when interface-sharing with executive-level client personnel.
Industry Knowledge: Familiarity with modern corporate site services, including advanced visitor management software, enterprise mail/package tracking platforms, and postal regulations.
Flexibility: A future-forward mindset capable of balancing strict operational rigor with the speed, responsiveness, and flexibility required in a fast-paced corporate environment.
Education (Preferred): Bachelor’s degree in Hospitality Management is preferred.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
95,600.00 – 125,770.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Mountain View, CA
Job Tags
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
