What your day-to-day will look like
Provide timely and friendly customer service to client employees seeking information about commute options
Serve as a Subject Matter Expert (SME) on commute modes available to employees
Coordinate distribution of transportation passes, Carpool Permits, bus schedules, and other commute materials
Create and maintain program documentation including policy documents, email templates, logs, and service records
Coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience
Conduct customer-facing on-site and virtual events and presentations specialized in outreach to client employees
Engage with client employees via showcases both in-person and online to present benefit information and conduct Q&A
Collaborate with on-site teams within the commute program on tabling and other events to engage with client employees and promote the program
Coordinate van pool group schedules and documents
Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests
Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance
Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform
Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
Assist with onboarding of new team members including interviewing and training
Develop an understanding of commute management platforms to ensure content integration with client systems and platforms
Partner with shuttle vendor teams to solve real-time shuttle challenges and ensure a cohesive experience for shuttle riders
Perform other duties as assigned or requested by management.
Required Qualifications
High School Diploma or GED
1-3 years of customer service experience required
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to write routine reports and correspondence
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
Ability to effectively present information to an internal department and/or large groups of employees
Comfortable presenting in front of a large live audience or through virtual sessions
Comfortable meeting and engaging with new people with a warm and engaging demeanor
Ability to assess circumstances, empathize, and offer help
Excellent written and verbal communication skills
Aptitude for face-to-face conversation in a friendly and fast-paced environment
Ability to respond to high-visibility escalations in a fast-paced and demanding environment
Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages
Ability to understand and carry out general instructions in standard situations
Ability to solve problems in standard situations with basic analytical skills
Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook
Ability to respond to a high volume of emails while simultaneously handling other projects; ability to adjust priorities as needed based on incoming requests
Ability to present information in an interesting format that engages the audience
Ability to work independently
Ability to read and interpret road maps; may need to use GPS or other directional device
Ability to work hand-held mobile technologies and applications
Excellent organizational and time management skills
Team player willing to help others with questions and tasks
Ability to work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences
Ability to work flexible work schedules based on business need
Physical ability to lift and move 30-40 boxes and operate a two-wheel dolly
Strong problem-solving skills with high adaptability and flexibility.
Preferred Qualifications
Transportation experience or knowledge of transit systems
Previous experience in corporate commute or transportation program coordination
Experience with digital platforms for parking or transit management
Familiarity with SmartSheet or similar project tracking tools.
Location: On-site
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
54,100.00 – 66,200.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Seattle, WA
Job Tags
GREF
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
