Key Responsibilities
In-depth experience with Intune Administration with SCCM/ MECM CB knowledge
Strong understanding, analysis and resolving issues using Intune logs and MECM logs(client/server)
Expertise with PowerShell/scripting/automation/coding to automate regular operational issues
Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.
Monitor and troubleshoot the Windows update process, both from the Microsoft Intune, MECM and the endpoint devices.
Monitor and troubleshoot the application and OS deployment/Autopilot, both from the Microsoft Intune, MECM and the endpoint devices
Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.
Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.
Provide input into process improvements and the future direction of endpoint management technologies.
Vendor management: Open escalation tickets, schedule meetings as need / participate in regular meetings to highlight issues/challenges.
Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.
Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures.
Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.
Required Qualifications
Expertise in Intune Administration and maintaining MECM CB management lifecycle.
Experience in configuring and maintaining Autopilot using ESP, group tags, etc.
Experience troubleshooting Windows Update, application and Windows 11 issues, including proficiency with MCM, Intune, and Windows log files, from both tenant consoles and endpoint devices.
Good Knowledge in scripting with PowerShell to automate tasks and implement solutions.
Experience with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).
Experience with reporting and analytics, including running reports within Intune and using tools like Power BI to visualize data.
Demonstrated experience with patch testing and application testing methodologies.
Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.
Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.
Strong communication skills for effective collaboration with global teams.
A reliable, self-motivated, and disciplined work ethic.
Preferred Qualifications
Knowledge of and experience with Microsoft Graph API.
Experience of administration with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).
Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.
Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.
Previous experience of communicating directly with Executive Leadership.
Prior experience working within a global, distributed team structure.
Location
On-site –Jalisco,MEX
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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