Ensure compliance by ensuring renewal of all related government and statutory licenses.
Ensure client satisfaction by providing a seamless interface
Ensure audit programs are fully implemented and complied with for quality assurance purposes
Liaise with Technical team to plan, assign and supervise planned and reactive activities utilizing Corrigo
To check on site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements
Provide at defined frequencies, accurate and meaningful management reports
Develops and maintains a proactive relationship with internal and external customers and understand business needs of local customer
Achieve Key Performance Indictors and Service Level Agreement targets
Participate in emergency evacuation procedures including crisis management and business continuity.
Review operational SOP’s & propose / make changes as part f continuous improvement
Manage minor projects / Churn in the office
Conduct regular site inspections to ensure high standards are maintained
To perform additional tasks as required by account in charge
Team Management
Actively encourage an environment that drive teamwork, co-operation & performance excellence
Act as manager and a coach ensuring high staff morale, trust, and work ethics
Ensure direct report is well trained on all facilities policies, procedures, and systems
Identify area of development for the direct report
Vendor Management
Monitor, measure and report upon the performance of all service vendors in terms of their ability to carry out the work against the agreed contractual schedule
Co-ordinate meetings periodically with contractors to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations
Program the attendance of specialist subcontractors at site ensuring strict adherence to client and JLL processes and procedure including Permit to Work, Method Statement and Risk Assessment.
Work with supply chain to ensure the selection, procurement and management of specialist vendors
Financial Management
Effectively manage site operating expenses to meet the budget.
Assist with the production of capital expenditure and operational expenditure plans
Ensure all financial processes are following and compliant as per JLL and clients’ competitive bids process, issuing of PO's, and receipting work.
Qualifications & Requirements
The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task
Higher diploma holder in Facilities Management Discipline or equivalent.
A minimum of 5 years’ relevant working experience in facilities management with demonstrated ability to exercise proper judgment.
Knowledge in local statutory requirements
High level of attention to detail particularly in high volume and pressure environment
Strong customer service and interpersonal skills
Good verbal and written communication skills in English
Collaborative team player and ability to work independently under matrix supervision
Knowledge of standard business and accounting practices.
Knowledge of Excel and ability to analyze data
Experience
Experience in account operations and management.
Project Management, move and churns
Task Skills
Customer Service
Planning and organizing
Vendor management
Customer relationship Management
[Place of Work]
Location: Within Tokyo’s 23 wards
[Working Hours and Days Off]
Working hours are based on the client’s timetable
Generally based on working from the office
Days off: Two days off per week (Saturday and Sunday), public holidays, and the year-end and New Year period
【Salary】
Overtime pay: Available. A fixed overtime allowance is included in the basic annual salary (equivalent to 30 hours per month) *For non-managerial positions
Bonuses: Available (performance-related bonuses)
Probationary period: Yes
【Number of Vacancies】 1
【Selection Process】
1. Application screening
2. Interviews (several rounds planned)
3. Final interview
Location
On-site –Tokyo, Japan
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
