Operations
Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.
Market Research
Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.
Reporting & Budgeting
Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
Manage all accounts payable for the property, including collection, and approval of invoices.
Respond to problems and concerns and ensures compliance with rules and regulations.
Performance Indicators
Successful completion of scheduled activities.
Achieve KPIs.
Achieve target deliverables for business plans, monthly reports, and budgets.
Ensure that a high level of professionalism and customer service are always maintained.
Ability to work under pressure and meet set timelines.
Client and tenant’s satisfaction.
Good tenant survey results
Meet standards and audit requirements.
Knowledge/Experience
Tertiary qualification with at least 5 years of experience.
Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
Have a customer-centric approach, prioritizing tenant satisfaction.
Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.
Attributes/Behaviours
Pro-active and achievement orientated.
Flexible.
Team player.
Practical approach with a “can do” attitude.
Location
On-site –Singapore
Job Tags
Accounts Payable and Receivable, Accounts Receivable (AR), Administrative Support, Customer Service Operations, Facility Inspections, Lease Administration, Maintenance Coordination, Preventive Maintenance, Safety Compliance, Tenant Relationships, Vendor Management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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