JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
Start the day with greeting customers
Provide high standard concierge service to our tenants and visitors in a cultural and creative mall
Handle customers’ enquiries, requests and phone calls at Information Counter and CS e-mail account
Settle complaints and manage sudden incidents
Support daily operations of facilities management services and in-mall activities like exhibition events
Perform inspection to stores at all floors and record information in daily patrol form
Arrange vendors for ad hoc maintenance or emergency repairing
Issue signage/ directory, notice and work orders
Handle redemption
Required Skills and Experience
Diploma or above in hospitality management, facilities management or related disciplines
1 year of experience in customer service preferably in frontline customer interaction, mall or hotel concierge experience
Show the full description
Pleasant, polite, customer service oriented with good communication skills and manner
Fresh graduates with some part-time experience in customer service field are welcomed
Good command of spoken English, Mandarin and Cantonese
Location
On-site –Hong Kong, SAR, China
Job Tags
People Management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
