Track and document MSA amendments, scope changes, or exceptions
Coordinate with contracts/legal or client teams on MSA-related questions
Ensure account processes remain aligned with current MSA terms
Operations Process and Policy Support
Maintain and update documented operations processes and policies
Review existing processes for efficiency gaps and recommend improvements
Ensure consistent application of policies across teams and sites
Support rollout and communication of new or revised processes/policies
Gather team feedback on process pain points and incorporate into updates
Maintain a central repository of current, approved process documentation
KPI Management
Track and consolidate facilities management KPI data across the account
Prepare regular KPI dashboards/reports for leadership and client review
Identify trends, performance gaps, or areas of concern based on KPI data
Coordinate with team leads to address underperforming metrics
Validate data accuracy and sourcing before KPI reporting is finalized
Support benchmarking against contractual targets or industry standards
Operations Documentation Support
Maintain up-to-date operational documentation (SOPs, playbooks, emergency procedures)
Ensure documentation reflects current processes, tools, and account requirements
Organize and manage document storage/version control (e.g., SharePoint)
Support audits by ensuring documentation is complete, accurate, and accessible
Coordinate with subject matter experts to update documentation as processes evolve
Training Support
Coordinate training schedules and logistics for account operations staff
Maintain training materials and ensure content reflects current processes/tools
Track training completion and compliance across the team
Identify training gaps based on performance issues or process changes
Support onboarding training for new hires or contingent workers
Gather feedback on training effectiveness and adjust content/delivery accordingly
Qualifications
Education, minimum of High School diploma.
Minimum of 3 years current data entry experience.
Strong customer service skills, internal and external to organization.
The ideal candidate must possess knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint.
Must be able to take responsibility for various projects with an attention to detail and prioritize workload to meet critical deadlines.
Excellent oral and written communication skills are essential for success in this position.
Candidate must exhibit the following qualities: Professionalism, Confidentiality and Discretion.
Must have a home office with high speed internet access.
Job Description
The Operations Coordinator supports the daily activities of engineers by utilization of Corrigo and applications to maintain appropriate levels of performance. This will include running reports, ordering replacement equipment as needed, and compliance issues
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
41,600.00 – 50,897.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
Remote –Charlotte, NC
Job Tags
Accounts Payable Process, Budget Management, Compliance Monitoring, Data Quality Assurance, Financial Reporting and Analysis, Process Improvements, Project Management, Stakeholder Management, Variance Analysis, Vendor Management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
