It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.
Key Responsibilities include
Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
Responsible for the delivery of customer and property services to a portfolio of buildings
Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
Ensure compliance with regulations / requirements of client contract and all facilities procedures
Manage administration and organisation of information for analysis and presentation to senior management team
Assist with any duties as assigned by the Facilities leadership team on an as needs basis
Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible. Ensure that current contracts are maintained to provide necessary supplies and services
Ensure compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliance environment
Deliver facilities-related projects as in line with agreed budget or works plans; ensuring close interaction with affected business units
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
Sound like you? This is what we’re looking for
Prior experience in facilities, property management, hospitality or related field
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Experience in front and back office processes is required with strong administration skills, preferably in the FM space
Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
Demonstrated experience with continuous improvement initiatives
Demonstrated experience with client reporting and preparation of reports
Enjoys being part of and contributing to a high performing team.
Benefits
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Location
On-site –Melbourne, VIC
Job Tags
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
