What your day-to-day will look like
Customer Experience Management
Manage new hire onboarding information and coordinate with administrators and managers to ensure smooth transitions
Conduct detailed planning sessions with admins and team managers to guide them through move logistics, blocking strategies, and relocation details
Maintain and update the move matrix with comprehensive customer information and technical requirements
Assess cubicle conditions, order missing parts, and coordinate ergonomic adjustments
Review and validate move lists, identifying and resolving potential issues proactively
Analyze furniture layouts and determine optimal locations for files, storage, and mobile workstations
Distribute move materials including boxes, labels, pin-ups, and detailed move instructions
Serve as the primary liaison between internal teams and move vendors, communicating desk additions and last-minute seating changes
Move Execution
Schedule moving vendors and coordinate security access, including badging requirements
Arrange disconnection and reconnection of IT equipment, servers, printers, and phone systems
Manage on-site check-out and check-in processes, ensuring all personnel are properly located
Provide on-site supervision for all vendors and customers throughout the move day
Conduct post-move walk-throughs and coordinate necessary adjustments with vendors
Arrange vendor services for power and data installation as required
Submit service tickets for space cleaning, key distribution, and furniture placement
Post-Move Support & Administration
Deliver welcome communications with new location information and site services details
Resolve issues related to lost or misplaced items
Coordinate vendor services for scrap removal, furniture recycling or reuse, and excess chair removal
Schedule pickup of crates and moving boxes
Update seat assignments following projects and incremental moves for accurate reporting
Complete special projects and administrative duties as assigned
Required Qualifications
Minimum 3 years of experience in a corporate environment
Strong customer service and hospitality orientation with proven ability to build rapport
Excellent written and verbal communication skills with confidence in client-facing interactions
Proficiency with information technology tools and platforms
Strong analytical and organizational capabilities
Professional presentation skills and executive presence
Comfort level conversing with client managers and senior stakeholders
Preferred Qualifications
College degree (preferred but not required)
Experience pulling and interpreting data for reporting and analysis
Basic project management skills and methodology knowledge
Proven track record in customer relations and vendor relationship management
Familiarity with workspace planning and office move coordination
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
54,800.00 – 67,200.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Playa Vista, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
