Soft Services Management Direct and oversee all soft services including janitorial and cleaning services, waste management and recycling programs, landscaping and grounds maintenance, pest control, reception and front-of-house services, and window cleaning. Ensure service providers maintain high standards that reflect the professional image expected in banking environments. Conduct regular quality inspections and manage service level agreements to ensure consistent delivery across all locations.
Retail Banking Environment Management Maintain branch facilities to support customer-facing operations with minimal disruption to banking services. Coordinate maintenance and cleaning activities outside business hours or during low-traffic periods. Ensure facilities meet brand standards and create welcoming, professional customer environments. Support branch openings, closures, and renovations.
Compliance & Safety Ensure all facilities comply with banking industry regulations, building codes, ADA requirements, and health and safety standards. Maintain current knowledge of fire safety, emergency systems, and security protocols. Conduct regular safety audits and implement corrective actions. Ensure soft services vendors adhere to all safety and compliance requirements.
Budget & Resource Management Develop and manage comprehensive facilities budgets including hard services maintenance, soft services contracts, utilities, and capital improvement projects. Identify cost-saving opportunities while maintaining service quality. Track and report on key performance metrics and facility expenditures across all service areas.
Vendor & Contract Management Manage relationships with multiple service providers across both hard and soft services. Negotiate contracts, monitor performance against KPIs, and conduct regular vendor reviews. Ensure all contractors maintain proper insurance, certifications, and comply with banking security requirements.
Emergency Response & Business Continuity Serve as primary point of contact for facility emergencies. Coordinate rapid response to mechanical failures, environmental issues, security concerns, or service disruptions. Develop and maintain business continuity plans to minimize operational disruptions.
Required Qualifications
5+ years facilities management experience with demonstrated mechanical aptitude
3+ years experience managing both hard and soft services
3+ years experience in retail or customer-facing environments (retail banking experience highly preferred)
Strong working knowledge of HVAC, electrical, plumbing, and building automation systems
Proven experience managing janitorial, landscaping, and facility support service contracts
Technical certifications in relevant trades (HVAC, electrical, etc.) preferred
Proven ability to read and interpret mechanical drawings and specifications
Experience managing multiple locations and vendor relationships
Strong understanding of building codes, safety regulations, and compliance requirements
Essential Skills
Hands-on mechanical troubleshooting and problem-solving abilities
Understanding of retail operations and customer experience priorities
Strong vendor management and contract negotiation skills
Excellent project management and organizational skills
Strong communication skills for interacting with branch staff, executives, and vendors
Quality control mindset with attention to detail in service delivery
Ability to work flexible hours including evenings and weekends for emergencies
Proficiency with CMMS (Computerized Maintenance Management Systems) and MS Office
Preferred Qualifications
Bachelor's degree in Facilities Management, Engineering, or related field
Certified Facility Manager (CFM) or similar professional certification
Experience with security systems and access control in financial institutions
Knowledge of energy management and sustainability initiatives
This role offers the opportunity to apply technical expertise and comprehensive service management skills in a dynamic retail banking environment while ensuring seamless operations that support both customer service excellence and business continuity
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
110,000.00 – 130,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Wayne, NJ
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.
