User Support & Training Guide users through step-by-step solutions for common technical problems. Assist with software installations, configurations, and updates. Provide basic training on standard applications and systems. Create and maintain user guides and knowledge base articles.
System Maintenance Perform routine system checks and preventive maintenance. Set up and configure new user accounts, email addresses, and access permissions. Assist with hardware setup including desktops, laptops, printers, and mobile devices. Maintain inventory of IT equipment and accessories.
Required Qualifications
Education & Experience Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1-3 years of experience in IT support or helpdesk role. Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
Technical Skills Proficiency with Windows and Mac operating systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with Microsoft Office 365, Active Directory, and common business applications. Familiarity with remote support tools and ticketing systems. Basic knowledge of mobile device management (iOS/Android).
Soft Skills Excellent communication and interpersonal skills. Strong problem-solving abilities and analytical thinking. Patience and customer service orientation. Ability to explain technical concepts to non-technical users. Time management skills with ability to handle multiple priorities. Team player with collaborative mindset.
Performance Metrics
Average response time to support tickets, first-call resolution rate, customer satisfaction scores, ticket closure rate within SLA timeframes, and user feedback ratings typically measure success in this role.
Work Environment
This position typically involves office-based work with occasional requirements to move equipment or assist users at various locations within the facility. Standard business hours apply, though some flexibility for urgent issues may be required.
Location
On-site –Amravati,MH
Scheduled Weekly Hours
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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