Interact professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre community
Manage gift card sales transactions and perform accurate end-of-day cash reconciliation procedures
Display a consistently positive attitude in all communications, both in-person and via other channels
Foster strong relationships with retail tenants and educate them on available centre services and programs
Provide clear directions, information, and answers to mall-related inquiries with patience and clarity
Stay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experience
Operate the Guest Services kiosk efficiently, maintaining organization and professional presentation standards
Support the Marketing Department in executing promotional activities, special events, and seasonal campaigns
Understand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergencies
Participate in special projects and perform additional duties as assigned to support overall centre operations
Sound Like You?
Required Qualifications
High School diploma or equivalent
Previous customer service experience preferred
Positive attitude and strong commitment to providing excellent customer service
Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel
Capable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalism
Strong written and verbal communication skills; multilingual abilities are considered an asset
Proficient in conflict resolution and de-escalation techniques
Friendly, approachable, proactive, and solution-oriented personality
Above-average computer skills and comfort with point-of-sale systems
Flexibility to work weekends, evenings, and holidays as required during the seasonal period
Estimated compensation for this position
18.00 – 18.00 CAD per year
This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.
Location
On-site –Burlington, ON
Opening Type
New Role
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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