Operational Management
Coordinate complex tenant requirements and lead facility staff and contractor teams.
Develop and implement facility management programmes that significantly reduce operating costs and increase productivity.
Oversee multi-site or complex facility operations ensuring quality service delivery within prescribed budgets.
Lead work assignments for building technicians, vendors, and contractors across expanded portfolio.
Client Interface & Strategic Reporting
Serve as primary strategic client contact for comprehensive facility management services.
Lead monthly, quarterly, and annual reporting processes with advanced analytics and recommendations.
Drive client satisfaction through proactive service delivery, strategic problem-solving, and relationship expansion.
Maintain comprehensive management systems and implement client policy improvements.
Budget & Financial Leadership
Lead development and management of capital and expense budgets for medium-scale operations.
Execute advanced budget forecasting, variance analysis, and financial performance optimisation.
Interface directly with senior client representatives on strategic financial matters.
Drive cost optimisation initiatives and identify revenue enhancement opportunities.
Vendor & Contractor Management
Lead vendor and contractor relationships ensuring compliance and performance excellence.
Oversee service delivery coordination across multiple locations with minimal operational disruption.
Implement and maintain enhanced safety and compliance standards.
Lead contractor performance evaluations and quality assurance programmes.
Performance Leadership & Innovation
Develop and execute annual performance plans while exceeding Key Performance Indicators.
Lead best practice development and knowledge sharing across the organisation.
Drive continuous operational improvement initiatives and innovation programmes.
Lead safety protocols, emergency response procedures, and business continuity planning.
Qualifications
5-7 years facilities management experience with progressive responsibility.
Proven ability to manage facility operations within £500k-£1m revenue range.
Demonstrated experience with multi-site or complex facility management.
Advanced client interface and relationship management experience.
Comprehensive knowledge of building systems and maintenance protocols.
Advanced proficiency with CMMS and facility management technologies.
FMNA FM002 Job Description / V001 / January 2026 / J.Fowler
Strong understanding of health and safety regulations and compliance management.
Excellent communication, presentation, and organisational skills.
Experience leading teams and managing contractor relationships.
Preferred Qualifications
IFMA certification (FMP required, SFP preferred).
Advanced experience with budget management and financial analysis.
Proven knowledge of vendor management and strategic procurement processes.
Project management certification or extensive coordination experience.
Demonstrated client service delivery and relationship expansion experience.
Experience with performance management and team development.
Knowledge of sustainability and energy management practices.
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Location
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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