Monitor workplace services and proactively identify opportunities to improve employee experience and operational efficiency.
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
2. Reception, Access & Workplace Experience
Oversee reception operations and ensure a professional experience for employees, guests and business visitors.
Coordinate employee and guest access, working closely with security and relevant internal teams.
Support stakeholder and leadership visits, employee engagement activities, meetings and special workplace requirements.
Partner with internal stakeholders on facility and administration-related employee communications.
3. F&B & Pantry Operations
Oversee day-to-day food & beverage and pantry services, including vendor/service performance, quality, hygiene and availability.
Monitor service standards and address employee feedback or concerns relating to F&B and pantry operations.
Drive timely resolution of grievances and recurring service issues.
4. Employee Transport Operations
Coordinate employee transportation operations through Starcabz / designated transport partners.
Manage transport SLAs, including shift routing, employee pick-up/drop, service reliability and escalation management.
Ensure transportation services comply with applicable safety, security and organizational requirements.
Track and resolve employee grievances relating to transport services and identify opportunities for service improvement.
5. EHS, Security, Compliance & Business Continuity
Partner with relevant stakeholders to support Environment, Health & Safety (EHS), physical security, legal and workplace compliance requirements.
Support site-level Business Continuity Planning (BCP) activities, readiness reviews and drills as applicable.
Maintain required facility documentation, records and operational controls to support audits and compliance reviews.
Escalate safety, security, compliance and operational risks promptly and ensure corrective actions are tracked to closure.
6. Procurement, contract & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Coordinate third-party service providers and monitor performance against agreed SLAs and service standards.
Conduct periodic vendor/service reviews and drive corrective actions where performance gaps are identified.
Manage facility-related billing, invoice validation and payment coordination.
Support Purchase Requisition (PR), Purchase Order (PO) and other procurement processes connected with workplace/facility services.
Maintain appropriate records and trackers for invoices, vendor services and facility expenditure.
7. Employee Support & Grievance Management
Serve as a key point of coordination for workplace-related employee concerns across facilities, F&B, pantry and transportation.
Ensure employee grievances are logged, tracked and resolved within appropriate timelines.
Analyze recurring concerns and partner with service providers/internal stakeholders to implement sustainable corrective actions.
8. Employee Onboarding & Engagement
Facilitate the Admin/Workplace orientation as part of new employee onboarding.
Educate new employees on workplace services, access, transportation, facility policies and available support channels.
Partner with HR and other stakeholders on employee engagement programs, events and leadership/stakeholder visits.
9. Policies, SOPs & Process Standardization
Support the development, implementation and ongoing governance of workplace and administration policies.
Create, maintain and periodically review SOPs, policies and processes across F&B, facilities, travel and transportation.
Drive process standardization and consistent service delivery.
Identify opportunities for process improvement, automation, cost optimization and enhanced employee experience.
10. People Management
Manage and coach team
Develop and sustain a high-quality well motivated team
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
11 Finance Management
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
Ensure financial processes are always followed
12 Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Key Qualifications & Experience
Bachelor’s degree in business administration, Facility Management, Hospitality, Operations or a related discipline.
3–5 years of relevant experience in facility management, workplace operations, corporate administration or a related area.
Experience managing third-party facility/service providers in a corporate office, GCC or multinational environment would be preferred.
Working knowledge of workplace EHS, security, compliance, BCP and vendor-management practices.
Exposure to employee transportation, F&B/pantry operations and procurement/billing processes is desirable.
undefinedKey Competencies:Strong ownership and execution mindsetVendor and SLA managementEmployee/customer service orientationStrong coordination and stakeholder-management skillsProblem solving and grievance resolutionAttention to detail and operational disciplineBasic commercial and financial acumenStrong written and verbal communicationAbility to manage multiple operational priorities in a fast-paced environmentProactive approach to workplace experience and continuous improvement
Location
On-site –Gurugram, HR
Scheduled Weekly Hours
48
Job Tags
Facility Operations, Guest Service
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
