Ensure smooth operation of all building amenities, common areas, and guest services
Manage move-in/move-out coordination and space modifications with white-glove service delivery
Soft Services & Hospitality Management
Concierge & Front Desk Services: Oversee lobby reception, visitor management, and concierge operations Manage package receiving, mail distribution, and tenant communication services Coordinate guest registration, access control, and visitor experiences Ensure professional, welcoming atmosphere in all tenant-facing areas
Cleaning & Janitorial Services: Manage comprehensive cleaning programs for offices, common areas, and specialized spaces Oversee restroom maintenance, supply management, and hygiene standards Coordinate specialized cleaning services (carpet, windows, deep cleaning)Monitor cleaning quality standards and tenant satisfaction
Food & Beverage Services: Manage cafeteria, coffee bars, and catering operations Oversee vending services and break room amenities Coordinate special events, tenant appreciation activities, and corporate functions Ensure food safety compliance and quality service delivery
Landscaping & Grounds Maintenance: Manage exterior landscaping, irrigation systems, and seasonal maintenance Oversee snow removal, parking lot maintenance, and exterior cleaning Coordinate outdoor amenities and recreational areas Maintain curb appeal and professional property presentation
Security Services: Manage security personnel, access control systems, and surveillance operations Coordinate visitor management protocols and emergency response procedures Oversee parking management and traffic control Ensure 24/7 security coverage and incident response
Hospitality Experience Management
Tenant Experience Programs: Develop and implement tenant engagement initiatives and events Manage fitness centers, conference facilities, and shared amenities Coordinate wellness programs, networking events, and community building activities Oversee tenant communication platforms and feedback systems
Guest Services: Ensure exceptional visitor experiences from arrival to departure Manage conference room booking systems and event coordination Provide technology support and presentation assistance Coordinate transportation services and local area information
Amenity Management: Oversee operation of fitness centers, cafés, lounges, and recreational facilities Manage retail services, dry cleaning, and convenience amenities Coordinate wellness services, massage therapy, and health programs Ensure amenity spaces meet luxury hospitality standards
Maintenance & Asset Management
Develop and implement preventive maintenance programs for all building systems
Coordinate corrective maintenance while minimizing tenant disruption
Manage vendor relationships and service contracts for both hard and soft services
Oversee capital improvement projects and building upgrades
Conduct regular facility assessments and condition reports
Maintain accurate records of all maintenance activities and service delivery
Team Leadership & Vendor Management
Lead and supervise comprehensive facility operations teams including: Building engineers and maintenance technicians Concierge and reception staff Cleaning and janitorial teams Security personnel Food service operators Landscaping crews
Develop staff schedules and coordinate multi-service work assignments
Manage vendor selection, contracts, and performance monitoring across all service categories
Ensure proper training in both technical skills and hospitality service standards
Conduct performance reviews and implement service improvement plans
Foster a hospitality-focused, service excellence culture
Financial Management & Budget Control
Develop and manage annual operating budgets for all facility services
Monitor expenses across hard and soft services to identify optimization opportunities
Prepare monthly financial reports including service delivery metrics
Evaluate and negotiate vendor contracts for maintenance, cleaning, security, and hospitality services
Track utility consumption, service costs, and implement efficiency measures
Support capital planning and budget development for facility improvements
Compliance & Safety Management
Ensure compliance with all local, state, and federal regulations
Maintain required permits, licenses, and certifications for all service operations
Implement safety protocols for maintenance, cleaning, food service, and hospitality operations
Conduct regular safety inspections and risk assessments
Manage environmental health and safety programs including food safety protocols
Coordinate with regulatory agencies during inspections and audits
Tenant Relations & Customer Service Excellence
Serve as primary operational contact for tenants with focus on exceptional service delivery
Address tenant concerns and service requests with hospitality mindset
Coordinate tenant improvements and space modifications with minimal disruption
Conduct regular tenant meetings, facility tours, and satisfaction surveys
Monitor tenant satisfaction across all service categories and implement improvements
Support leasing activities through showcase property presentation and service excellence
Strategic Planning & Service Innovation
Participate in strategic facility planning and service enhancement initiatives
Prepare operational reports including service delivery metrics and tenant feedback
Identify opportunities for service improvements and operational efficiency gains
Support business continuity and emergency preparedness planning
Lead sustainability initiatives across all service operations
Research and implement innovative hospitality and facility service solutions
Required Qualifications
Education & Experience
4+ years of experience in commercial facility operations with hospitality service components
Proven experience managing multi-tenant commercial properties with premium service standards
Background in hospitality, customer service, or luxury service delivery
Experience with both hard and soft service vendor management
Team leadership experience across diverse service disciplines
Technical & Service Knowledge
Understanding of HVAC, electrical, plumbing, and fire/life safety systems
Knowledge of hospitality service standards and guest experience management
Familiarity with building automation systems, CMMS software, and service management platforms
Understanding of food service operations, cleaning protocols, and security procedures
Knowledge of building codes, safety regulations, and service industry compliance requirements
Proficiency with Microsoft Office Suite, facility management software, and hospitality management systems
Core Competencies
Service Excellence: Commitment to luxury hospitality standards and tenant satisfaction
Leadership Skills: Ability to lead diverse teams across multiple service disciplines
Communication: Excellent interpersonal skills for tenant interaction and team management
Problem-Solving: Creative solutions for operational and service challenges
Customer Service: Hospitality mindset with focus on exceeding expectations
Financial Acumen: Understanding of service budgets, contracts, and cost optimization
Quality Management: Attention to detail in service delivery and facility presentation
Adaptability: Flexibility to handle multiple service priorities and emergency situations
Personal Attributes
Professional demeanor with hospitality-focused approach
Strong work ethic and commitment to service excellence
Ability to work independently while fostering team collaboration
Stress management and grace under pressure in service environments
Commitment to continuous improvement in service delivery
Ethical conduct and integrity in all tenant and vendor relationships
Working Conditions & Requirements
Standard business hours with on-call availability for service emergencies
Physical ability to walk facilities, inspect service areas, and oversee operations
Interaction with tenants, guests, and service staff throughout the day
Work in various environments including mechanical rooms, kitchens, and public areas
Valid driver's license and reliable transportation
Flexibility to attend evening event
Location
On-site –Paris, FRA
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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