재해 복구 및 비즈니스 연속성 계획의 구현 및 모니터링 지원
정해진 에스컬레이션 절차 및 사고 보고 절차 준수
수익성 / 절감 이니셔티브
Senior Jones Lang LaSalle Account Leadership 팀을 지원하여 운영 절감을 도출하고 프로세스 및 관행 개선을 위한 이니셔티브 창출
고객 서비스 / 클라이언트 관계
우수한 고객 서비스 제공
고객 세션에서의 피드백을 기록하고 최종 사용자가 만족할 수 있도록 조치
서비스 수준이 유지되도록 CLIENT의 기대치를 선제적으로 관리
보고
필요 시 예산 수립 과정 지원
CLIENT에 대한 QBR(Quarterly Business Review) 보고서 작성에 필요한 자료 제공
필수 KPI의 모니터링 및 달성에 적극적으로 참여
[자격 요건]
공학/시설관리 분야의 대학 학위 또는 관련 전문 자격
시설 운영 및 직원 경험(Employee Experience) 분야 5년 이상의 실무 경력
강한 고객 중심의 대인관계 능력
성과 기반 서비스 계약 및 소프트/기술 벤더 관리에 대한 기술적 이해 및 경험
현지 산업 안전보건 요건에 대한 지식
예산 범위 내에서 업무를 수행하는 능력
주도적인 자세(Initiative) 입증
우수한 구두 및 서면 커뮤니케이션 능력
Facilities Manager _ Account Lead Position
[About the role]
To provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other KPIs established by the Client, the Regional Operations Director and Senior Facilities Manager. Delivery of services in accordance with the CLIENT Management Agreement.
[What this job involves]
Facilities Operations
Representative of two locations site manager to manage entire FM operation include hard service, soft service and event management.
Owner of presenting Annual Business Review to client quarterly to client.
Onwer of JCAP assessment to update all the required documents every year and complete on time.
Assist in the implementation a comprehensive energy management program for your site(s)
Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liase with the Nerve Centre on any outstanding Work Orders.
Ensure that the team liaises closely with the aligned Operations procedures with client to ensure service standards are maintained
Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites
Ensure consistency of regional policies & procedures with constant updating of Delphi+. As required
Implement, comply with and audit all internal management systems, for quality assurance
Assist the Management Team with the coordination of Churn and other relocations activities
Leadership / Staff Management
Actively support an environment that supports teamwork, co-operation & performance excellence within the Real Estate team
Obey the temporary working arrangement from the leadership.
Procurement and Vendor Management
Assist in the evaluating the vendor procurement and management practices of your designated CLIENT site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
Ensure the Contract Management Database is up to date at all the times
Risk Management
Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Ensure critical operations and sites are identified across the region.
Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client Microsystems and JLL reputation.
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Profitability/ Savings Initiatives
Assist the Senior Jones Lang LaSalle Account Leadership team with generating operational savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage CLIENT expectations ensuring that the service levels are maintained .
Reporting
Assist in the budgeting process as required
Provide input as required into the QBR (Quaterly Business Review) Report to CLIENT
Active involvement in the monitoring and achieving the required Key Performance Indicators
[Job Requirements]
A university degree or professional qualification in engineering/facilities management;
Over 5 years practical experience in facilities operations and employee experience
Interpersonal skills with a strong client focus.
Technical comprehension and experience with performance based service contracts and vendor management both soft and technical
Knowledge of local occupational safety requirements
Ability to work within a budget
Demonstrated initiative
Strong written and oral communication skills.
Ability to solve problems
Location
On-site –Seoul, Korea, Republic of
Job Tags
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
