Providing technical IT support to staff and resolving IT-related issues quickly and efficiently.
Your tasks
Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.
Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.
Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity.
Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies.
Ensure regular backup and recovery of critical business data, setting up disaster recovery protocols when necessary.
Implement software updates, patches, and security fixes to protect systems from vulnerabilities.
Assist in migrating IT infrastructure to cloud platforms or integrating new systems into the organisation.
Maintain detailed records of network configurations, incidents, and maintenance schedules.
Keep up with industry trends and technological advancements to recommend improvements and updates to the organisation’s systems.
Required skills and qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
3-5 years of experience in IT support, system/network administration, or a similar role.
Strong understanding of IT systems, networks, hardware, and software.
Experience with network management tools, server administration, and cloud platforms.
Knowledge of networking protocols, such as TCP/IP, DNS, HTTP, etc.
Familiarity with firewalls, VPNs, and other security systems.
Proficiency in operating systems (Windows, Linux, Mac OS), networking protocols, and system monitoring tools.
Solid knowledge of cybersecurity practices and tools in India and globally.
Experience with cloud computing platforms like AWS, Google Cloud, or Microsoft Azure.
Problem-solving skills and the ability to diagnose and resolve technical issues quickly.
Excellent problem-solving and communication skills to interact effectively with non-technical teams and end users.
Ability to work independently and as part of a team to support IT functions and projects.
Preferred skills and qualifications
Relevant professional certifications, such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE).
Familiarity with virtualisation technologies like VMware or Hyper-V.
Knowledge of IT automation tools and scripting (Python, PowerShell, Bash).
Experience with database management systems (SQL, MySQL).
Ability to design and deploy solutions for business continuity and disaster recovery.
Project management skills, especially in IT infrastructure projects.
Experience with security-focused certifications like Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH).
Familiarity with ITIL framework and service management principles.
Ability to manage multiple projects and prioritise tasks effectively.
Location
On-site –Bayan Lepas, Malaysia, Kulim, Malaysia
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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