High-Volume Calendar Management: Strategically manage an extensive events program and master calendar for as many as 65 events per week across meeting and event spaces spanning multiple buildings.
Onsite Coordination & Setup: Coordinate the daily activities of the onsite meeting and events team, actively assisting with physical event setups to ensure operational readiness for vendor to support set up and strike.
Continuous Improvement & Innovation: Lead the evaluation and feedback process post-event, creating actionable plans to implement changes and improvements. Maintain, innovate, and regularly update the master Events Playbook.
Client Relationships & Cross-Functional Collaboration
Relationship Management: Proactively develop and manage client relationships, ensuring expected service levels are achieved or exceeded.
Unified Service Delivery: Collaborate with other service providers, acting as a single, cohesive team with peripheral services including internal and external production, catering, security, facilities, janitorial, movers, and equipment providers.
Impeccable Communication: Communicate proactively, accurately, and impeccably both verbally and in writing to foster constant, quality communication between the team and the client.
Contract Compliance & Satisfaction: Comply with all requirements of the client contract to meet or exceed Key Performance Indicators (KPIs), maintaining the highest level of customer satisfaction as evidenced by post-event surveys and feedback.
Brand Ambassador: Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements, participating in individual performance management programs, and supporting personal development planning.
Operations, Finance & Cost Control
Financial Stewardship: Assist the Event Requestor, Client, and facility Manager to achieve or exceed financial targets, ensuring effective, efficient, and economic operation of assigned responsibilities.
Vendor & Cross-Functional Support: Manage payments to vendors using available systems in compliance with relevant policies. Provide cross-functional assistance with maintenance, operations, accounting, occupancy services, and the help desk as needed.
Sound like you? To apply you need to possess
Experience: The ideal candidate will have at least two years of high-volume customer service and event coordination experience, preferably from hotels, resorts, luxury guest service environments, or fast-paced tech corporate offices. Experience managing large-scale crowd engagement (3,000+ people) or multi-building programs is highly desirable.
Technical & Financial Literacy: Proficient in Google Suite, platform-based event tracking systems, and financial/budgeting software, with the flexibility to quickly adapt to new tools, track expenditures, and generate actual-vs-budget variance reports.
Communication & Leadership: Outstanding communication skills, both oral and written. A proven ability to lead, develop, and collaborate with diverse teams and external vendors under tight deadlines.
Agility & Professionalism: Exceptional organization skills and the situational confidence to handle friction points, coordinate complex moving parts simultaneously, and maintain a high level of professionalism.
Physical Requirements: Ability to perform physical activity associated with setting up event spaces, walking across multiple building locations, and carrying event materials as required.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
59,600.00 – 67,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –San Francisco, CA
Job Tags
Guest Service
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
