Manage and maintain the Ticketing Training Playbook, training new hires on ticket processes and reporting
Data Analysis & Reporting
Design, develop, and maintain advanced dashboards and reports to track KPIs related to events, including Events Dashboards, Team Dashboards, Traffic Flow, and YoY Metric Dashboards
Create and maintain individual team member dashboards and reports to ensure smooth workflow tracking and performance monitoring
Conduct in-depth data analysis to identify trends, inefficiencies, and areas for improvement in operational processes
Leverage survey and historical data to provide actionable insights for program enhancements
Handle ad hoc reporting to provide on-demand insights and analysis
Analyze space utilization data to identify trends, optimize event and workplace layouts, and provide actionable recommendations for improving campus efficiency
Event Operations
Identify opportunities for efficiency improvements by optimizing existing processes and leveraging technology
Participate in decision-making processes related to team processes, aiming to optimize efficiency and streamline operations
Track and update hours, accounting for special events and maintenance closures
Manage the events calendar and event tracker
Run meetings as needed to inform all service partners and vendors
Work with the Senior Manager to ensure all internal programs are allocated and running smoothly, and escalate operational inefficiencies
Serve as the main event lead for select internal events and programs with multiple moving pieces, owning coordination from planning through execution
Manage vendor relationships and coordinate catering and other logistics involved in planning meetings and events
Own the behind-the-scenes logistics by submitting and tracking service case requests (furniture moves, janitorial, A/V, guest services) needed to keep managed events and programs running smoothly
Technology & Systems Management
Serve as a subject matter expert on ticketing and reporting systems, troubleshooting issues and optimizing system usage
Partner with AMER REWS Events teams to prioritize enhanced system functionalities and resolve technical challenges
Serve as the primary point of contact for cross-functional escalation and communication regarding REWS ticketing system issues, ensuring effective problem resolution and operational continuity
Act as ticketing SME and team representative for the global ticketing group to ensure process changes and updates are communicated to the team
Training & Documentation
Maintain and update training materials related to ticketing processes, dashboards, and reporting tools
Train team members on data analysis best practices, automation tools, and system functionalities
Document workflows and process improvements to ensure knowledge retention and scalability
Update and maintain the Simple Meeting resource document, sharing with clients as needed
Event & Cross-Functional Support
Represent the site during events and collaborate with cross-functional groups as required
Maintain positive relationships with all members of the Salesforce organization and site customers by delivering exceptional customer service
Be available and responsive to the global nature of the business, with flexibility to work extended hours when necessary
Track Grand Piano requests and schedules, and communicate to all cross-functional teams
Provide event support for large-scale events, and be available evenings for late events
Required Qualifications
5+ years in event management, event operations, or a relevant field
Proficiency in Google Sheets, Google Data Studio, Google Calendar, and Google Hangout
Strong problem-solving skills with a continuous improvement mindset
Excellent communication skills, with the ability to communicate with and work with multiple clients at once
Ability to work a flexible schedule and travel when required (minimal)
Highly organized, with acute attention to detail
Ability to adjust to changing priorities and handle multiple projects at once
Preferred Qualifications
Ability to analyze complex datasets and present insights in a clear and actionable manner
Strong experience in data analytics, dashboard development, and reporting tools
Experience with Salesforce, Salesforce Einstein Analytics (ideal but not required), and Social Tables
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
66,560.00 – 83,200.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –New York, NY
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
