Serve as primary point of contact for clients; respond to all requests in a timely manner in accordance with established Service Level Agreements
Manage end-to-end ticket lifecycle with Internal Business Partners (IBPs), including communications, triage, and resolution
Triage incoming event requests by evaluating completeness, accuracy, space availability, and resource alignment; communicate with IBPs to gather missing information and propose alternatives when needed
Coordinate Certificate of Insurance (COI) administrative support, including requesting and collecting COI documentation from vendors, submitting and tracking COIs through designated compliance platforms, maintaining organized records, and notifying stakeholders of missing, expired, or incomplete COIs
Provide minor audio-visual support, including basic microphone setup (turning on/off), simple sound activation (pressing play/start buttons), and plug-and-play computer connections
Manage all operations, functions, and logistics, including scheduling using client scheduling software and troubleshooting A/V and other set-up issues
Conduct supplies inventory audits and coordinate restocking
Execute pre-event, during-event, and post-event support, including planning kick-off calls, coordinating shipments and guest lists, serving as day-of point of contact, conducting debriefs, and closing tickets
Utilize ticketing systems — Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace products — to document and manage event programs; log all activities, requests, and issues accurately in designated client systems
Document lessons learned, review post-event survey feedback, and identify service enhancement opportunities
Engage in continuous improvement and innovation by adopting best practices and new tools that provide service delivery efficiencies
Handle administrative support such as responding to inquiries and requests
Provide information and direction to vendors, facilities staff, and service providers to ensure excellent coordination and execution with minimal disruption
Follow established escalation and incident reporting procedures
All other duties as assigned
Required Qualifications
High School Diploma or GED equivalent
Flexible scheduling for early morning and evening event support; weekend support as event schedules require
1–3 years of experience in event planning, project management, hospitality, or a related field
Excellent time management and verbal/written communication skills, with the ability to communicate professionally
Ability to multi-task in a fast-paced environment
Exceptional customer service skills with a passion for hospitality
Ability to work with clients at all levels of an organization, including C-suite
Willingness and ability to travel as needed
Proven leadership skills with the ability to manage multiple priorities and deliver results
Track record of initiative, integrity, and good judgment
Highly collaborative with strong interpersonal skills
Preferred Qualifications
Bachelor's degree or proven experience as an event planner or organizer
Proficiency in Google Suite and Slack
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
70,000.00 – 80,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site –Seattle, WA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
